| Post Title | Support Worker |
| Service | Retirement + |
| Department | Supported Living Services |
| Responsible to: | Management Team within the Service |
| Responsible for: | Not Applicable |
Purpose of Job:
By working as part of a team you will support the delivery of a high quality care at home service which delivers person centred care that focuses on individual outcomes for those using the service.
This is delivered in line with the National Care Standards, Bield Housing and Care Policy and Procedures and the Care Inspectorates Quality Framework for Care at Home.
Support Workers will also be expected to follow the standards laid down by the Scottish Social Services Council (SSSC) Codes of Practice.
Main Duties:
• To provide direct support to individuals so that they can achieve their identified personal outcomes.
• This direct support will include personal care, moving and handling and support with medication or other relevant activities as per support plan
When providing this support the individual should always be at the centre and the support should be delivered in a way that promotes dignity, respect and maximum independence.
When supporting the person, if you identify any changing needs, these should be highlighted to your line manager who can decide if a change is required to the persons care and support.
• Liaise with families so that they feel confident in the support their loved one is receiving.
Liaise with other professionals involved with the person which can include social work and health colleagues to ensure continuity of care.
• Be involved in the review of the persons support to ensure that you continue to provide support in a way that they want and that it continues to meet their needs.
• Be competent at using the care management system, training will be given.
• Ensure that all care delivered is recorded effectively within the care management system.
Work effectively as part of a team both within your own team and as part of the wider supported living team this would include, participating in team and/or individual meetings.
• Participate in all learning and development ensuring that you have the skills to do your job and that you continue to meet your registration requirements with the SSSC.
• Take on any additional responsibility/duties as required by your line manager.
• Be flexible to support and be deployed to other services should they require extra staff.
Equality, Diversity and Inclusion
Bield Housing and Care promotes a workplace that is inclusive and diverse, as a member of staff we would expect you to treat people fairly in a non-discriminatory manner and equally you should be treated in a way that is fair, respectful and non-discriminatory.
Health and Safety
Bield Housing and Care is committed to ensuing that we have a safe and healthy workplace for everyone. All employees are required to take reasonable care of their own safety and the safety of others affected by their actions. Everyone is expected to comply with all aspects of our Health and Safety Policy including participation in training as requested.
Additional Information
There is a flexible rota system in place for staff, this varies across each service and is dependent on the needs of those individuals the service is supporting. Due to the ever changing needs of those receiving a service, rotas can be subject to change. The aim would always be that staff are given prior notice of changes however this may not always be possible.
Experience:
| Criteria | Level |
| Ability to demonstrate transferrable skills relating to support and care.This can include daily living skills such as budgeting, cooking. | Essential |
| Supporting people within a support/care environment. | Desirable |
| Supporting older people, especially those who are experiencing cognitivedecline. | Desirable |
| Supporting individuals to reach their personal outcomes and inputing to theirpersonal support plan | Desirable |
| Supporting individuals with personal care. | Desirable |
| Medication management | Desirable |
| An understanding of the moving and handling process. | Desirable |
| Risk Management. | Desirable |
| Working and liaising with families and other professionals involved in a personslife. | Desirable |
| Using a care management system and of recording and reviewing deliveredcare/support . | Desirable |
Knowledge, Skills and Understanding:
| Criteria | Level |
| Effective communication skil that adapt to meet the needs of those that youare communicating with. | Essential |
| Ability to write and speak English that is clear and easy for others tounderstand. | Essential |
| Have an approachable non-judgemental manner which shows understandingand kindness and upholds the confidentiality and individuality of the person atall times. | Essential |
| Good organisational skills | Essential |
| Ability to work calmly and diffuse situations which may become volatile. | Essential |
| Ability to work unsupervised and to use your own initiative within theparameters of the service. | Essential |
| Ability to use a care management system | Essential |
| Ability to report any concerns that you may have about practice or thevulnerability of the person you are supporting. | Essential |
| Rota management systems and a flexible approach to hours worked. | Essential |
| Take part in all learning and development relevant to your post and SSSCregistration. | Essential |
| Knowledge of office 365. | Desirable |
| An awareness of the National Care Standards. | Desirable |
| Knowledge of the Adult Support and Protection (Scotland) Act and how thiskeeps people safe. | Desirable |
Education and Qualifications
| Criteria | Level |
| You must have the ability to achieve the qualifications necessary to meet theregistration requirements of the Scottish Social Services Council (SSSC). | Essential |
| You must have the ability to undertake the necessary training/courses to reachthe SSSC's CPD requirements | Essential |
| SVQ Social Services and Healthcare at SCQF Level 6 or equivalentqualification accepted by SSSC as meeting the requirements for registration.Support worker in a care at home service - Scottish Social Services Council(sssc.uk.com) | Desirable |
Service Specific / Contra Indicators
| Criteria | Level |
| To have a genuine interest in, and, an open flexible approach to, the promotionof excellent standards of care for older people. | Essential |
| To be able to work over a shift rota including days, evenings and weekends. | Essential |
| To be willing to participate in training and travel to attend training/meetings asrequired. | Essential |