ROLE PROSPECTUS SUPPORT WORKER

T A B L E O F C O N T E N T S

ABOUT HOPE HOUSING

COPY OF JOB ADVERT

ROLE DESCRIPTION

PERSON SPECIFICATION

OUR SUPPORT JOURNEY

HOW TO APPLY

A B O U T H O P E H O U S I N G

Hope Housing is a Christian charity which was founded in 2009 with a clear calling to eradicate homelessness in Bradford. Over 17 years, we have learned hard lessons while working alongside more than 3500 individuals. Our work has included hosting people in homes, running hostel provision, delivering supported housing, and providing shared accommodation for people with no recourse to public funds.

Yet need is still rising. And one truth is clear, homelessness cannot be solved in isolation. There is no one size fits all model, and no single city can stand homelessness free while the wider system remains broken. Pressure would simply shift elsewhere.

So, our vision has grown. We are looking beyond quick fixes, working with partners to pilot high impact, low cost, sustainable solutions that can be shared and scaled.

Bradford is the ideal place to pioneer this work. A young and diverse city, rich in compassion, and home to many influential Christian charities. This is fertile ground for bold ideas that can serve the whole nation.

Our revised vision is unapologetically ambitious: TO END HOMELESSNESS, COMPLETELY AND FINALLY .

Big?

Impossible?

O U R T H E O R Y

OUR V I S I O N

to eradicate
homelessness
completely and finally.

O U R V A L U E S :

OUR M I S S I O N

Motivated by the
bibles teaching to love others as well as we
love ourselves, Hope Housing provides safe housing for adults
experiencing
homelessness, creates accessible pathways to self-sufficient living,
and uses our learning to advocate for fair
and equitable
government policies.

OUR I M P A C T

Support people into
safe, stable housing and essential services that improve wellbeing. Personalised support helps individuals build
independence and move toward long-term stability (e.g. health, skills, or employment).
We use lived experience to influence policy and public understanding,
improving services and access to housing.

O F C H A N G E

OUR A C T I V I T I E S

HOUSING: Provide
safe, warm, and
suitable housing for long enough to
support stability.
SUPPORT: dedicated workers who create personalised plans to help people reach
their goals.
ADVOCACY: Use lived experience to
amplify voices and
influence change
across the sector,
church, and
government.

T H E N E E D

These individuals may experience a combination of physical and mental
health issues, such as
chronic illness, mental health disorders, substance use, trauma, and poverty.
The instability in their living conditions further complicates access to healthcare,
specialist services, and
employment, creating
a cycle of vulnerability.

OUR A U D I E N C E

Adults (aged 18+) who are residing in Bradford with complex care
needs, including those experiencing
homelessness, at risk of homelessness, or living in unstable housing
situations.

H HOPE HOUSING

are recruiting full time: S U P P O R T W O R K E R S

To support individuals moving from homelessness toward independent living, by providing structured support and helping them sustain safe housing.

This role includes the opportunity to undertake a Level 3 or Level 4 apprenticeship (subject to eligibility). We welcome applications from candidates with transferable skills and relevant work or life experience, including those looking to transition into the sector from another career.

For further information, or for a copy of our role prospectus, please contact: office@hopehousing.org.uk Application Deadline: Friday 31 July 2026st

R O L E D E S C R I P T I O N

Crisis Intervention or Positive Pathway Lead

Millside Centre, with district-wide travel

Purpose:

We are recruiting 2 Support Workers. One will work with our Crisis Intervention team, and one will support beneficiaries through our Positive Pathways Team. This role includes the opportunity to undertake a Level 3 or Level 4 apprenticeship (subject to eligibility).

These new roles will enable us to grow our support from around 50 beneficiaries, to around 65 residents. This 30% increase in supported housing spaces will enable us to respond to growing homelessness in Bradford.

Working as a Support Worker, the postholder will provide structured, person-centred support for up to 15 months, helping individuals build the practical skills, confidence, and stability required to live independently in safe and sustainable housing. You will manage a caseload of approximately 10-12 beneficiaries at any one time, delivering tailored plans that focus on developing life skills, sustaining tenancies, improving wellbeing, and preparing individuals for long-term independence.

Alongside direct support work, the role includes property oversight responsibilities, ensuring supported housing remains safe, compliant, and well-maintained. The worker will regularly visit properties, monitor condition and occupancy standards, and respond promptly to maintenance or compliance issues.

Support Workers will work collaboratively to ensure smooth transitions through our housing pathway and positive long-term outcomes for beneficiaries.

Main duties and responsibilities

1. Beneficiary Support and Case Management

Provide structured, person-centred support to beneficiaries.

Hold a caseload of approximately 10–12 beneficiaries, supporting them for up to 15 months.

Work collaboratively with each beneficiary to develop plan, identifying clear goals that promote independence and long-term stability.

Support beneficiaries to develop practical life skills including: budgeting and financial management; tenancy responsibilities; maintaining a safe and clean home; accessing healthcare and essential services; employment, training, or volunteering opportunities, and; building healthy routines and relationships.

Monitor progress against agreed plans, holding regular review meetings and adjusting support where necessary.

Promote accountability, responsibility, and positive behaviour while maintaining clear professional boundaries.

Prepare beneficiaries for transition into fully independent housing, ensuring they are equipped to sustain tenancies long-term.

2. Property Oversight and Housing Management

Take an active role in maintaining the quality and safety of our supported housing properties.

Conduct regular property visits and inspections to ensure accommodation is well maintained and compliant with housing standards.

Support beneficiaries to understand and meet the expectations of their occupancy agreements, promoting respect for the property and shared spaces.

Identify and report maintenance issues promptly, liaising with the Property Manager or relevant contractors where necessary.

Monitor property condition to prevent deterioration and protect organisational assets.

Ensure properties remain safe, compliant, and suitable for supported accommodation.

• Complete minor repairs as appropriate.

3. Risk Management, Safeguarding and Compliance

Maintain awareness of potential risks associated with supported housing and vulnerable individuals.

Monitor safeguarding concerns and follow organisational safeguarding procedures when required.

Conduct and maintain risk assessments for beneficiaries and properties.

Work with external partners to manage risk and support positive outcomes.

Ensure compliance with organisational policies including: safeguarding; health and safety, data protection, and; equality and diversity.

Maintain accurate, confidential, and timely records.

4. Team Collaboration and Service Delivery

Work with our wider teams to deliver a coordinated and effective service.

Contribute to team discussions, case reviews, and reflective practice sessions.

Provide occasional cover for colleagues’ caseloads during periods of leave to ensure continuity of support for beneficiaries.

Participate in training, team meetings, and organisational development activities.

Contribute to a positive team culture aligned with the organisation’s values.

6. Administrative and Other Duties

Maintain accurate notes, reports, and documentation required for service delivery and organisational reporting.

Contribute to monitoring outcomes and demonstrating the impact of the Positive Pathways programme.

Scope

This role description is intended to provide a guide to the general duties and responsibilities of the post. It may be reviewed at the discretion of Hope Housing.

P E R S O N S P E C I F I C A T I O N

E S S E N T I A L

Knowledge:

Understanding of homelessness, housing instability, and the challenges faced by individuals transitioning into independent living.

Knowledge of safeguarding principles and best practice when working with vulnerable adults.

Awareness of the support needs associated with issues such as: trauma; addiction; poor mental health; offending history, and; poverty and social exclusion.

Understanding of tenancy responsibilities and supported housing environments.

Skills:

Strong interpersonal skills with the ability to build trusting, supportive relationships.

Ability to motivate and empower individuals toward independence.

Good organisational and time management skills with the ability to manage a caseload effectively.

Strong communication skills, both written and verbal.

Ability to maintain clear professional boundaries while demonstrating empathy and compassion.

Competent IT skills, including maintaining digital case records.

Practical problem-solving skills and the ability to respond calmly to challenging situations.

A full UK driving licence and access to a vehicle.

Attitude:

Committed to equality and diversity.

Flexible approach to work.

P E R S O N S P E C I F I C A T I O N

D E S I R A B L E

Education:

Level-3 qualification in housing / health and social care or equivalent.

Experience:

Experience of working with individuals experiencing homelessness or housing instability.

Experience supporting people with complex needs including mental health challenges, addiction, or offending history.

Experience working in supported housing, accommodation-based services, or tenancy sustainment programmes.

Experience of property oversight.

Experience of partnership working with statutory and voluntary sector agencies.

H O W T O A P P L Y

Please complete our application form and email it to: office@hopehousing.org.u

The deadline for applications is Friday July 31 2026.st

We are committed to ensuring our recruitment process is inclusive and accessible to all applicants; if you have any communication needs or require information in an alternative format, please contact us.