Support Services Assistant

Hours: 21 hours per week – Specified days: Monday and Tuesday 8.30am – 5pm, and
Wednesday 8.30am – 12.30pm
Term:  Permanent Contract
Location: Community Action Suffolk, Brightspace, Ipswich
Salary: £23,868 FTE / £13,366.08 Actual
Start Date: Immediate start

Community Action Suffolk is seeking an enthusiastic and resourceful individual who has
excellent customer and administration skills to support our diverse organisation.

About us
Community Action Suffolk (CAS) is a well-established and highly regarded infrastructure
organisation for the Voluntary, Community and Social Enterprise (VCSE) sector. Our mission
is to strengthen and champion community action in Suffolk by supporting the VCSE sector in
its work.

We exist to ensure the sector is supported, safe and sustainable. We provide (or signpost)
whatever is needed behind the scenes to enable this, so the sector can concentrate on doing
what it does best – making Suffolk an incredible place in which to live and work.

CAS supports organisations in the sector to enable them to operate more effectively. We
provide a voice for organisations and groups who may not otherwise be heard and represent
their interests to the private and public sectors.

About the role
As a Support Services Assistant you will provide essential support in the running of our
Brightspace reception as well as administrative support to the projects and services of the
organisation. You will be a self-starter with the ability to use your own initiative and meet
agreed deadlines. Good customer service, interpersonal and team working skills are
essential, as is the ability to communicate clearly both verbally and in writing. You’ll be a
meticulously organised person who thrives in a busy and productive working environment.

We are happy to discuss any reasonable adjustments individuals may require in the
recruitment process, or on commencement of post.

What we offer
You will work within a reputable charity which offers its employees benefits which include:

•  33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance

for bank holidays

•  Up to 4% matched pension contribution
•  2 days pro rata volunteering days to support volunteering in Suffolk

•  Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance,

eating out and health and leisure activities

•  Company Sick Pay Scheme
•  Continued Professional Development for job related development
•  Family Friendly policies and practices
•  Tailored induction

For more information please visit http://www.communityactionsuffolk.org.uk/vacancies/ for a
copy of our recruitment pack.

Closing date: 9.00am Monday 9th February 2026

Interviews will take place the week commencing 16th February 2026