Support Coordinator
Health In Mind
38,470 per year (pro rata)
Edinburgh or Glasgow
Full-time
Listed today
Role profile: Support Coordinator Location: Edinburgh or Glasgow Hours: 36.25 hours per week Salary: Grade Points 39 to 43, £38,470 to £42,564 This role is subject to an Enhanced Disclosure. Find out more about working at Health in Mind on the careers section of our website. About Future Pathways Future Pathways offers support to people who were abused or neglected as a child when they were in the Scottish care system. The service was established alongside the Scottish Child Abuse Inquiry and has expanded considerably since its start in 2016. Future Pathways’ aim is to help people live well. To change paths, enjoy life, succeed and grow. Working closely with our Commissioner, the Scottish Government and more than 40 delivery partners, Future Pathways has pioneered a unique model of support that is transformative. Our partnership approach is rooted in understanding that the impact of childhood trauma is individual and lifelong. We recognise that the experience of abuse in care often means people may face significant barriers to accessing much needed help. As importantly, everyone we support will have different needs and have insight about what will work best for them. We provide a safe and trusted space for people to explore what is most important to them and to access tailored help toward their goals. We have grown as more people seek support. Nearly 3,000 people have registered. Future Pathways hosts 6 support coordination teams and 65 full - time equivalent staff. About the In Care Survivors Alliance Future Pathways is delivered by the In Care Survivors Alliance. The Alliance is formed of four partners: Glasgow Psychological Trauma Service*, Health in Mind, Penumbra Mental Health and the Scottish Government. Our Vision: The Alliance vision is for people to lead full, healthy and independent lives. Our Values: We uphold the following principles: • Safety • Trustworthiness, • Choice • Collaboration • Empowerment • Consideration of the specific needs of people who have experienced Scottish care settings. Our Purpose: We do this by: The purpose of the Alliance is to enable people to access resources, care and support from our services and from the wider sector. We do this through: • Direct support • Commissioning support from our network of Delivery Partners • Enabling people to access existing services • Being ethical, honest and reliable. • Being professional, committed and respectful. • Showing equity and equality in our approach. • Prioritising the needs of people who access our services. • Supporting each other and enabling others to take part. • Being active participants in the Alliance and sharing our expertise. • Focusing on the people we support and seeking new ways to improve. Find out more about the Alliance at www.incarealliance.scot “Our approach is rooted in understanding that the impact of childhood trauma is individual and lifelong. Each person will have insight about what will work best for them. We provide a safe and trusted space for people to explore what is most important to them and to access help toward their goals .” Flora Henderson, Alliance Director Support Coordination Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another” - Alfred Adler This role sits within the Future Pathways service. We live in challenging times so trust and teamwork are essential as is managing competing priorities which takes perseverance, stoicism, compassion, and a willingness to listen and share. We are truly passionate about making a difference. Empathic and creative in approach, this role will build trusted relationships with people who experience childhood abuse in Scottish care settings. Working collaboratively, Personal outcomes are agreed and a tailored package of support is put in place. This role will identify and access relevant resources, advocating to health, social care and local services. Where local resources are not available, support will be negotiated or purchased on behalf of the person. Never assuming we know best, we are focused on learning and improvement, recognising that there are many barriers to accessing help. Support Coordination Team structure Admin Team Lead 36.25 h/ wk Practice Learning Manager 36.25 hpw Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Support Coordinator 36.25 hpw/ full time Admin Officer (0.5) ~18h hpw Role profile 1 Service Delivery • • • • • • • • I respond to new registrations, sharing information about Future Pathways and verifying that the person is eligible for the service. I co- create Personal Outcomes Support Plans that describe the goals of support and set out the support that will be put in place. I regularly review whether support is effective in progressing the person’s Personal Outcomes. I work in collaboration with services to minimise duplication of support and resources. I support the purchase of services and items as agreed in someone’s Support Plan. I ensure that support is likely to be effective for the person and that it is of good quality. I facilitate access to psychological support by providing relevant information and negotiating with professionals and services. I advocate for the needs of people I work with, negotiating access to resources from professionals and services. 2 Relationships • • I have positive and trusting relationships with people I work with, respecting their values and recognizing their strengths and abilities. I understand that respectful relationships with team members and the wider Health in Mind community is at the heart of my effectiveness in this role. • Within my relationships I work with integrity. • I am open, inclusive and respectful and I ensure I contribute to discussions in a meaningful and constructive way. 3 Managing Resources and Risk • • • I maintain an overview of my caseload, ensuring consistency of practice and alignment with practice, quality and performance standards. I strive for continual improvement and engage with quality and impact measurement systems. I support appropriate risk enablement and am accountable for ensuring my work meets Risk, Safeguarding and Health and Safety standards. Role profile 4 Support, Supervision and Development • • • I understand that I will receive regular support and supervision to enable me to work fully within my role. I am active in reflecting on my practice identifying areas of my work I succeed in and those I can further develop. I am keen to develop my skills and realise my potential and actively use the development and training opportunities offered to me. 5 Other • • • • • • I promote and demonstrate the Alliance’s values and principles in my approach at all times. I understand and implement Health in Mind policies and procedures. I understand the importance of good data protection practice and embody this in my role. I understand the importance of the Codes of Practice and uphold these in my work (SSSC, HCPC, and other governing bodies) I promote diversity and inclusion in the workplace and in all aspects of service delivery. I will undertake other duties as may be reasonably required by the role. . About you We look for a range of experience, skills and knowledge. The most important aspect for us is values fit. If you feel a connection with our approach, beliefs and values, we'd love to hear from you even if you don't have all the required experience, skills and knowledge. We can help you develop those. Experience: We value lived and professional experience equally. Knowledge: We support ongoing learning and sponsor many employees to undertake further qualifications. I can demonstrate that: I can demonstrate that: • • • • • • I have substantial experience of trauma informed service delivery, supporting people who have experienced childhood abuse or neglect. I have substantial experience of working with people in need of mental health services I have experience negotiating with professionals and services across health and social care I have developed and delivered packages of tailored support with experience in personal outcomes, goal- setting including use of frameworks such as the HOPE toolkit/ I.ROC. I have experience in providing support to people experiencing distress. I have experience of using databases, MS Office or similar (including Outlook, SharePoint, Word, Excel and Powerpoint ). • • • • • • I have an understanding of good practice when supporting vulnerable people with complex mental health issues, including knowing when to refer to specialist agencies. I have an in depth understanding of the impact of childhood abuse and neglect/ experience of care I have a relevant qualification at SVQ4 level or better, degree preferred. This includes education in health and social care related areas, social work or psychology I have up to date training in adult/ child support and protection and responding to suicidality (E.g., ASIST) I have knowledge of confidentiality, GDPR, Data Protection Legislation and safeguarding protocols. It is desirable to have an understanding of health and care services in the UK and Scotland About you Skills and expertise: If you do not currently have all the skills required, we can build these into a tailored development plan. I can demonstrate that: • • • • • • • I am an excellent communicator, both verbally and in writing. I can express important information in an accessible way. I can produce timely records, letters and reports that are accurate and sensitively worded. I am skilled at building partnerships with people, colleagues and stakeholders. I am skilled at thinking critically and reflectively to plan, prioritise and evaluate my work and the work of others. I apply trauma informed principles in my work and support others to do the same I am resilient. I take a proactive approach to self - care, making good use of supports available to me I understand professional boundaries and apply them in my work. Behaviours : Our behaviours are underpinned by our values. I can demonstrate that: • • • • • • • • • • • I am warm and engaging and care about people. I complete tasks, showing commitment and enthusiasm in doing so. I keep my manager informed about progress and challenges. I celebrate the diversity of thoughts, ideas, and working methods that people with different experiences and backgrounds bring. I am action/ solution focused and professional in my approach. I can reflect on my work practice and am open to constructive feedback. I am flexible and able to adapt quickly when plans change. I understand the importance of informing my manager about my progress and challenges. I take responsibility for managing my work life balance. I am an active team member contributing ideas for improvements and inviting the opinions of others. I always project a positive image of Future Pathways.