Support at Home- Service Administrator

Job Ref: SAH 15

Location: County wide (office based at one of Age Uk Lancashire offices with occasional travel where required)

Salary: £23,478 FTE

Hours:35hrs per week.

Term: Permanent Contract

Are you looking for a varied and rewarding role where you can help support a service that makes a
real difference to the lives of older people by helping them stay independent in their homes?

If so, we are looking to recruit a Service Administrator to support the delivery of our Support at Home Service. Our dedicated team prioritises wellbeing and independence, offering much more
than traditional cleaning and shopping services. We provide companionship, emotional support, and
practical help to ensure clients feel comfortable and supported in their own homes.

As a Service Administrator, you will have the opportunity to provide efficient and professional
administrative support to ensure the smooth running of the service. You will be the first point of
contact for referrals and enquiries, helping coordinate appointments and ensuring accurate records
and reporting are maintained.

As a Service Administrator you will:

▪ Manage enquiries, schedule new referrals and review appointments using the CRM system
▪ Maintain accurate and up-to-date digital records, prepare reports, and support monitoring
processes to evidence outcomes and impact
▪ Process customer payments and manage queries in relation to suppliers and other ad hoc
finance matters
▪ Prepare information for reports and support monitoring processes to evidence service outcomes
and impact.
▪ Assist in organising and supporting recruitment and onboarding
▪ Support the collection of data for service evaluation and reporting.
▪ Provide general administrative support to the project team to ensure the smooth day-to-day
running of the service.

To be successful in this role you will:

▪ Be able to demonstrate a person-centred approach when communicating with clients by phone
or email.
▪ Have a caring and empathetic attitude with a focus on helping people to maintain independence.
▪ Have excellent communication skills, both written and verbal.
▪ Possess strong organisational skills with the ability to manage multiple tasks and deadlines.
▪ Be confident using IT systems including CRM databases and Microsoft applications.
▪ Be able to maintain confidentiality and handle sensitive information in line with GDPR.
▪ Have an understanding of safeguarding and information governance procedures.
Commented [CS1]: Permanent contract
Until everyone is living their best later life
▪ Be able to work effectively as part of a team and support colleagues across the service.
▪ Hold a full valid driving licence and have access to a car for business purposes.

This role will involve working closely with the whole Support at Home Service team, including the
Service Coordinators, Workers and Head of Service, as well as liaising with external partners and
other Age UK Lancashire services.

Age UK Lancashire delivers services to over 20,000 older people each year, helping them maintain
independence and enjoy choice and control over their lives.

This is a hugely rewarding role for the right person. If you are organised, proactive and passionate
about supporting services that help older people live independently, we would love to hear from you.

We know you will understand why we want to make sure we recruit the right person with the right
key requirements; skills, experience, attributes, and abilities to join our team, so it is important that
you tell us about it on your application form.

Benefits include:

▪ Full training and comprehensive induction to ensure you have the support you need to
succeed and thrive in your new role
▪ A friendly and inclusive culture
▪ 25 days annual leave increasing to 30 with length of service + bank holidays
▪ Workplace pension scheme
▪ Access to Employee Assistance Programme
▪ Staff discount card for hundreds of High Street shops and online services.
▪ Blue Light card eligibility
▪ Travel expenses will be paid for all journeys required for work, excluding travel from
home to base.

DBS: This post is eligible for a basic DBS check and all the associated costs will be met by the
employee.

Closing Date: 15th June 2026, early applications are welcome, with immediate start pending
DBS checks & references.

Interview date planned for w/c 22nd June 2026

• As part of the interview process there will be an IT test.

A full job description and the link to the application form can be accessed below.
Please make full use of the job description when applying.

If you require any additional support with the application process, please email recruitment@ageuklancs.org.uk 

Use of AI

At Age UK Lancashire we recognise that technology is changing, the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice, skills and experience. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews.

Application Form