Supervisor

RECRUITMENT PACK

Supervisor

(Leisure Services)

CONTENTS

About Live Borders

A message from our CEO

The Role

Key Responsibilities

Knowledge and Experience

Packages and Benefits

Next Steps

ABOUT LIVE BORDERS

Live Borders is a forward-looking charitable trust at the heart of the
Scottish Borders, delivering active, creative, heritage, life-long learning
and community services that make a real difference to people’s lives.

We exist to help communities thrive - physically, creatively and socially.
Every day, our teams support people to be active, curious and
connected, whether that’s through sport and fitness, libraries and
learning, arts and heritage, museums, events or community
programmes.

Since our establishment in 2016, Live Borders has brought together
sport, leisure, culture and learning services into one organisation with a
shared purpose: to improve wellbeing, reduce inequality and strengthen
communities across one of Scotland’s most distinctive regions.

A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT

The Scottish Borders is a unique place - rural, diverse and deeply connected
to its communities. Live Borders reflects that. We deliver services across
towns, villages and rural communities, reaching people of all ages and
backgrounds.

Each year, we support more than a million visits to our sport and leisure
facilities and hundreds of thousands of visits to our cultural venues and
services. But our ambition goes beyond numbers. We want to ensure that
what we offer is relevant, inclusive and responsive to the changing needs of
the communities we serve.

We reinvest every penny we generate back into services and communities,
ensuring public value and social impact sits at the heart of everything we do.

A TIME OF OPPORTUNITY AND CHANGE

Live Borders is on an exciting journey. With new leadership and a clear focus
on impact, we are strengthening how we engage with communities, partners
and stakeholders, and how we tell our story.

This is a place for people who want to make a difference - who are motivated
by purpose, but also excited by change, improvement and innovation.

A MESSAGE FROM OUR CHIEF EXECUTIVE

Thank you for your interest in joining Live Borders.

Live Borders plays a vital role in the life of the Scottish Borders. Every day,
our teams support people to be active, creative, curious and connected,
through active living, creativity, culture and heritage, learning and community
services. The impact of this work is felt across our communities, and it matters
deeply.

We are a values-led organisation with a strong sense of purpose, and we are
also one that is evolving, responding to the changing needs of our
communities, the challenges facing the public and third sectors, and the
opportunities ahead of us. This is a moment to be ambitious, thoughtful and
bold about how we deliver our services and how we engage with the people
we serve.

Everyone who works at Live Borders plays a part in our success. We are
looking for people who care about people and place, who bring ideas,
enthusiasm and commitment, and who want to do work that makes a positive
difference. Whether your role is frontline, operational, specialist or strategic,
you will be supported to contribute, grow and do your best work.

At Live Borders, we value openness, inclusion and teamwork. We believe that
empowered people deliver the best services, and we are committed to
creating an environment where our teams can grow, develop and do their best
work.

If you are motivated by purpose, excited by change and keen to be part of an
organisation rooted in community and impact, I encourage you to consider
joining us.

I look forward to welcoming you to Live Borders.

Catriona McAllister
Chief Executive
Live Borders

THE ROLE

Hours:

Various Permanent Contracts Available

Location:

Various Locations

Salary:

Grade 5 £13.68 - £14.79

(£26,392.60 - £28,534.10)

To supervise staff to enable the smooth operation of the facility, as well
as ensuring that areas across the facility are clean, safe and
welcoming.

To ensure the highest possible standards of Health & Safety and
customer service within the Centre.

To assume shift management responsibility for
the centre to maximise utilisation of staff.

KEY RESPONSIBILITIES

Service Delivery   To act as a member of the Duty Supervisory Team on a shift rota system, during opening

hours of the Centre.

To ensure all Health & Safety procedures and responsibilities are carried out at all
times. And staff record all statutory checks on the appropriate H&S system

To act as a key holder for the Centre and be responsible for opening and closing of the
building and be on a rota for emergency call-outs.

Responsible for shift operation in accordance with Normal Operating Procedures.

Ensure the shift runs efficiently and effectively.

Ensure all staff get appropriate breaks

Supporting the Operations Manager with the successful delivery
of programming ensuring the health and safety of staff
and customers, and delivering the highest standards of service.

To lead the team on a shift rota system with supervisor responsibilities for staff on shift.

To assist the Operations Manager in identifying training
requirements and lead the provision of appropriate staff training and development,
ensuring accurate training records are maintained.

Maximum levels of participation in all courses and activities.  Monitoring
cost effectiveness and highlighting and rectifying areas of low performance.

To assist with ordering, invoicing and stock management where required.

Cover absence that occurs at short notice, to ensure shifts are able to operate in
accordance with NOP & EAP

To be responsible for cash handling and till system reconciliation.

To assist in the marketing and publicity of all activities.

People
Management

To coach and teach as required and generally assist with the running of events.

Build and maintain good working relationships with colleagues within the organisation

Undertake Performance and development reviews regularly with direct reports

Ensure all staff are effectively onboarded and probation periods are effectively
managed.  Maintaining induction and probation records.

Quality

Comply with all Live Borders policies and procedures and ensure all staff adhere to
policies on shift

Promote equal opportunities in service delivery and management of staff and
volunteers.

KNOWLEDGE & EXPERIENCE

EDUCATION

Essential

Assessed  Desirable

Assessed

Highers and/or equivalent experience

A/ I

First Aid Qualification

National Pool Lifeguard Qualification

A/ I

Swimming Teaching
Qualification or Gym
Qualification (SVQ 2 or similar)

Recognised Pool Plant Operator
qualification or sound working
knowledge of procedures

A/ I

A/ I

A/ I

A/ I

IOSH Qualification

Higher English or equivalent

A/ I

EXPERIENCE

Essential

Assessed  Desirable

Demonstrable proficiency managing a
team in the Leisure Industry.

A/ I/ R

Track record of success in
customer service/leisure
environment, including
supervision of staff/service.

Assessed

A/ I/ R

Strong communication skills
with ability to effectively develop strong
internal and external partnerships.

Ability to work largely
unsupervised and use initiative.

Ability to solve problems and make
decisions.

I

I/ R

I/ R

Knowledge of Live Borders
processes and procedures

A/ I

SKILLS AND KNOWLEDGE

Essential

Assessed  Desirable

Assessed

Ability to influence both internally and
externally.

I/ R

Knowledge of industry sector

I

Numerate with strong
analytical and problem
solving ability.

Credible and confident
communicator (written) at all
levels.

I/ T

A

Credible and confident communicator
(verbal) at all levels.

Ability to organize, prioritise and meet
deadlines.

Ability to work collaboratively with
others to provide a high quality of
service

IT Literate – Microsoft Office,
Gladstone (Leisure Management
Systems)

I

I/ R

I

I/ R

KEY

App – Application;

Int – Interview;

Ref – Reference;

Test – Test

OTHER DETAILS

•  Undertake any other reasonable duties which may be requested by Live

Borders

•  Requirement to work out with normal hours (evenings/weekends):

Occasional, by arrangement

•  Full UK Driving Licence and access to vehicle essential.
•  Live Borders offers a flexible working environment, with a hybrid

approach.

PACKAGES & BENEFITS

Pension: Starts with a 5% company contribution into an Aviva scheme, increased to
10% after 2 years service. After 5 years service, you can join the Local Government
Pension Scheme (current company contribution is 17%)

Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and
New Year). Increases with service up to a maximum of 35 days after 6 years’ service.

Free membership at our Gyms & Swimming Pools

Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark
Motorsport Museum)

Death in Service benefit of 3 times salary

ASVA membership: We are a corporate member which means staff can get free access
to other member attractions, including Edinburgh Zoo and Historic Scotland sites.

Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new
bike and accessories

Help@Hand: Employee assistance programme which includes a variety of services
including a 24 Hour advice and information line with support including -

•  Counselling and legal information

•  Financial Support

•  Remote GPs: where employees can arrange a call back from a practising UK GP

24/7

•  Savings and discounts - access savings and rewards across a variety of big

brands

NEXT STEPS

If you would like more information or an informal chat about the role, please
contact Greg Dalgleish on gdalgleish@liveborders.org.uk or Amanda
Blacklock on ablacklock@liveborders.org.uk

If you would like to apply for this post, head to
https://liveborders.bamboohr.com/careers

Hours:

Various Permanent Contracts Available

Location:

Various Locations

Salary:

Grade 5 £13.68 - £14.79

(£26,392.60 - £28,534.10)

Closing Date:

2nd March 2026 at 9am

The selection process can include different forms of assessment along with
a formal interview. You will be advised of this if your application is
successful.

If you have a disability and need assistance in completing your application
form, please contact our people team recruitment@liveborders.org.uk to
discuss your needs.

We look forward to receiving your completed application.