Student Support Officer – Curriculum

Job Title

Student Support Officer – Curriculum

Post Holder

Accountable
To

Student Services Manager – Welfare and Transitions

Responsible
For

Front-line monitoring, support and guidance to aid student
engagement, attendance and achievement.

Providing effective customer service to visitors, future
students and stakeholders.

Department  Student Support Services

Overall Purpose of Job
To support the pastoral needs of students who require assistance to
overcome barriers to learning in order to achieve their full potential. To work
with students, parents, staff and other agencies to ensure the best possible
support is offered.

To provide a range of support to students, including;

Information, advice and guidance

•
•  Pastoral/wellbeing support
•  Liaison with and/or signposting to appropriate specialist support.
•  Tracking and monitoring attendance and engagement.

Main Duties and Responsibilities

To support in the planning and implementation of strategic change:
•  Support the college to achieve the outcomes of the Colleges’ Strategic

Plans, strategies and action plans.

To work as one team to improve and develop our services:
•  Be part of the Student Support Services Team, who are the first line of

communication for students, parents, staff and other agencies regarding
pastoral issues.

•  Contribute to the mentoring/coaching of students experiencing barriers to

success.

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•  Deliver inclusive services to support students across the College at pre
entry, induction, on programme and progression stages of the student
journey.

•  Track and monitor student attendance and engagement and liaise with

curriculum staff to provide targeted support where required.

•  Deliver frontline student support which includes pastoral and wellbeing
support, and signposting students to appropriate internal and external
services.

•  Provide general information, advice and guidance relating to the College.
•  Deliver mental health first aid and applied suicide intervention support

(ASIST) to students presenting with emotional and/or mental health issues
and liaise with specialist student support staff and external organisations
where required.

•  As part of our corporate parenting responsibilities, identify and support
students who are care experienced, estranged or carers and liaise with
specialist student support staff where required.

•  Use the relevant college reports to identify students with additional support

requirements.

•  Ensure confidentiality and maintain accurate and timely records of support
given and understand when and with whom critical information can be
shared under GDPR processes.

•  Contribute to curriculum meetings where appropriate, i.e. tracking and

monitoring and block team meetings.

•  Undertake any other appropriate duties to support the effective and

efficient operation of the College.

•  Attendance at internal and external meetings/events if required (e.g.

graduation, school careers fair and transitions meetings).

To maintain Personal and Professional Development:

•  Adopt flexible working methods to meet the changing needs of the

College.

•  Develop and maintain high quality standards appropriate to the post.
•  Develop and maintain professional standards and expertise by

undertaking relevant professional development

To demonstrate appropriate Competency and Behaviours:

•  Promote and comply with legislation including Health and Safety,

Equalities and Inclusion, General Data Protection Regulation, Prevent
and Safeguarding

•  Conduct yourself at all times in line with our college values and

behaviours

•  Comply with College Policies and Procedures relating to Staff and

Students

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The above mentioned duties and responsibilities represent the current
situation and may change over time to reflect the changing needs and
requirement of the College.

Signed …………………………………………………… Date ………………………
(Staff Member)

Signed ………………………………………………….. Date ………………………
(Line Manager)

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PERSON SPECIFICATION

QUALIFICATIONS

SCQF Level 6/7 or equivalent qualification in a relevant subject or
relevant working experience in a customer focussed role
Qualified in Mental Health First Aid and Applied Suicide Intervention
Skills Training (ASSIST) or equivalent
Relevant qualification in mentoring, counselling or guidance

KNOWLEDGE

A good knowledge of the challenges faced by students, and some of the
common barriers to completing a programme of study.
Knowledge of local support organisations

Knowledge of student support services including health & wellbeing
services, financial and welfare benefit support and mental health support

EXPERIENCE

Experience supporting individuals who have experience of trauma (for
example, individuals with experience of care, bullying, poverty etc.)
Experience of working in a team
Experience of delivering frontline support, for example within a third
sector setting.

INTERPERSONAL SKILLS &
ABILITIES
Effective written and verbal communication skills
Planning and organisational skills

Ability to provide mentoring support
Ability to implement successful strategies to improve student
achievement, retention and attendance rates
Ability to work collaboratively within a team

High level of communication and interpersonal skills

OTHER
ABILITIES/QUALITIES

Ability to be resilient
Ability to work flexibly and adapt to change
Ability to use ICT resources
Ability to contribute to the wider development of the college

Essential or
Desirable
E

D

D

Essential or
Desirable
E

D

E

Essential or
Desirable
E

E

D

Essential or
Desirable
E
E

E
E

E

D

Essential
or
Desirable
E
E
E
D

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