Student IT Support Advisor

Within University IT, the student support team will be available during enrolment to assist with setting up IT services such as onboarding devices to Eduroam and setting up Multi-Factor Authentication. The team will be located across campus to offer face to face advice to Students as well as respond to email queries where needed. In this role you will be required to provide customer support, signposting self-help instructions and where needed offering assistance for Students to setup their initial IT services. 

The hours of work will be on a rota basis between 9am and 6pm, Monday to Friday (20 Hours per week) for 6 weeks, commencing 21st September 2026, and ending 30^th October 2026.

In addition to this - weekend work will be required on the 26th & 27th September. Training will be provided on the 22^nd September. Please confirm your availability in your application.

4 successful applicants will have the opportunity to extend their contacts to cover the full academic year (commencing 2^nd November 2026) at 15 hours a week – subject to performance & availability.

As part of the enrolment team, you will:

• Provide professional, friendly and customer focused support, you will act as a first point of contact to students within Cardiff University IT.
• Contribute to the resolution of Student IT Setup queries, using training and documented procedures to help guide you.
• Carry out assigned tasks and procedures effectively and efficiently to agreed levels of service.
• Work effectively as part of a team to ensure high-quality services are provided according to customer needs.
• Perform other duties occasionally which are not included above, but will be consistent with the role.
• Adhere to and promote the University IT Customer Care Policy.
• Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.
• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.