Steps to Wellbeing Co-ordinator (Reigate Hub)

JOB DESCRIPTION

ROLE TITLE:

Steps to Wellbeing Co-ordinator (Reigate Hub)

REPORTING TO:  Assistant Manager

LOCATION:

Home based with travel around Reigate
And surrounding areas

HOURS:1 x 21hours post 9.30-5pm
With some flexibility/twilight work and evening
training. Must include a Wednesday

Fixed term to March 2027

SALARY:  £14.37 per hour

DIRECT REPORTS: 0

CLOSING DATE:  Thursday 2nd April 2026

INTERVIEW DATE: Tuesday 7th April 2026

Surrey Care Trust is a local charity that helps people to improve their skills for life, work and learning through
counselling, education, mentoring and volunteering. Our programmes support disadvantaged families in improving
their chances in life. Through our programmes we are enabling people throughout Surrey to overcome the
disadvantage of low skills, poor educational achievement, limited opportunities and tough financial circumstances.

We offer a broad range of programmes - support for families and their children at our Spelthorne Family Centres;
offering vulnerable and challenging young people an alternative approach to education at our STEPS learning centre;
a free and independent youth counselling service for young people aged 16 – 25; mentoring young people and
adults to help them gain confidence and make positive changes; improving mental health and wellbeing through
Steps2Work Wellbeing and our nurture through nature programme at Gateway and Outside and Active; working to
bring the community together and taken action on local issues with our Stanwell Community Group project;
supporting 18-24’s into employment through Steps2Work in Woking; and creating a different environment for
people to learn new skills and give something back to society on our Swingbridge Community Boats.

Our Vision
We are the local charity working with volunteers, to make Surrey a place where vulnerable people have the
opportunities, skills and support they need to achieve their potential.

Our Mission
We are breaking the Cycle of Disadvantage in Surrey by equipping vulnerable people with the skills and confidence
they need to change their lives, and their futures.

Overall purpose of the role

HR1.ISO.V5

Our project ‘Steps2Work Wellbeing’ will sustainably improve the mental health of the unemployed,
combining 1:1 support from trained staff with long-term volunteer mentoring & nature-therapy: a holistic
combination that significantly improves existing fragmented support.

Working to support the Steps2Work Well-being Assistant Co-ordinators and Assistant Managers as part of a friendly
and supportive team to manage referrals, recruit, train and support a bank of volunteer mentors who will be
matched with people within a specific Hub area; and to directly support clients.  Working collaboratively with all
team members and external agencies you will work to build relationships with referring partners, local employers to
achieve objectives and meet contract targets.

You will improve the well-being and employment/volunteering opportunities for clients who are referred to the
Hubs by understanding their individual needs and aspirations, facilitating group work in our Nature through Nurture
programmes, agreeing goals and targets towards reaching them and working alongside them to support them in
gaining the necessary confidence and skills.  Signposting them to relevant organisations and monitoring
progress.  Through this exciting role, you will have the opportunity to work with a broad range of individuals,
volunteers, and external agencies to make a real difference to peoples’ lives.

Duties and Responsibilities:

•  Manage a caseload of participants requiring additional support to improve their well-being, education, or

employment/volunteering.

•  Assess clients’ existing situation, aspirations and strengths/weaknesses and help establish realistic goals and

action for them to work on, providing encouragement and guidance as needed.

•  Provide consistency and continuity of service for people attending the Hub.
•  Support group work around personal development and confidence for a small number of clients to be delivered

at one of our Nature through Nurture Programmes (e.g. allotments) alongside your team.

•  Recruit, train, support and manage volunteer mentors from a range of backgrounds.
•  Match volunteer mentors with clients
•  Attend, train and support volunteer mentors and mentoring meetings/ training as required
•  Respond to safeguarding concerns, reporting to Designated Safeguarding Lead and liaising with mentors

accordingly.

•  Complete, and report on participant files/data/outcomes and liaise with the

Steps2Work Wellbeing Administrator/Co-ordinator to ensure all data and recording systems are retained
in an appropriate format

•  Help with collecting case studies and reporting on successes to share with the funder, SCT and Board.
•  Explore employment and volunteering opportunities that may be suitable for clients; linking in and building

relationships with potential placement providers and actively seek referrals as necessary.

•  Carrying out initial assessments, ID and employment check status
•  Any other duties commensurate with the role

Please note you will be required to undertake DBS clearance for this role

Person Specification

ESSENTIAL

DESIRABLE

Education, Training and Work Qualifications

A Level standard or equivalent

National recognised relevant qualification e.g.
youth work, teaching, counselling or psychology

Information, Advice and Guidance qualification

Relevant Experience

Some experience of working with people who face barriers and
challenges around employment/well-being
Experience of working in an organisational or administrative
capacity
Good standard of computer literacy including Microsoft Office at
intermediate level
Demonstrable creative problem-solving skills and a positive
approach to challenging and overcoming any limiting beliefs held
by participants.

Knowledge

Safeguarding awareness and training

Experience of working with unemployed adults
with proven results/outcomes
Experience of working in a charity, with volunteers
or within education

Strong excel skills

An understanding of the Safeguarding and the
levels of need
Some experience of working with professionals
supporting young people and responding to
safeguarding issues.

Skills and Expertise

An ability to empathise with and motivate others, with a passion
for people to thrive
An ability to network and build business relationships

Excellent planning, administrative and organisational skills

Demonstrate a high level of professionalism and initiative when
making decisions
Excellent verbal and written communication, interpersonal &
listening skills and able to relate confidently to both adults and
young people
Flexible in approach, using initiative, prioritise own workload
without day-to-day supervision and work remotely
An ability to empathise with and motivate others, with a passion
for people to thrive
Demonstrable creative problem-solving skills and a positive
approach to challenging and overcoming any limiting beliefs held
by participants.
Car driver with full licence, and flexibility to drive across the
borough/county when required

Experience of delivering presentations or training
to groups with confidence.

This role will be remote working, along with travel to areas of the Hubs in Reigate with some travel to meet
individuals nearer their home where appropriate.

For an initial discussion about this role please contact:

Health & Safety
All staff must be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) to
ensure that the agreed safety procedures are carried out to maintain a safe environment for employees, volunteers,
beneficiaries and visitors.

General
This job description is not an exhaustive list of duties, but it is intended to give a general indication of the range of
work undertaken and will vary in detail in the light of changing demands, growth and priorities with the Trust.

For an initial discussion about this role please contact Cathy Leamon, East Mentoring Manager 07730
570305  cathy.leamon@surreycaretrust.org.uk

To submit an application please complete an application form and send it to recruitment@surreycaretrust.org.uk
– Closing date for applications is Thursday 2nd April 2026