STAND TO Administrator
Derbyshire Addictions Advice Service
Remote
Full-time
Listed today
Administration PERSON SPECIFICATION FOR: STAND TO Administrator Essential Desirable • GCSE English and Maths • Microsoft office qualification or Qualifications and or competency minimum (grade 4 or passes at C grade or above) equivalent • Telephone/Counselling skills introductory • CANVA, power-point or Microsoft forms competency First Aid and Fire Safety Awareness (or willingness to complete training) • Worked in a substance use, health-related or social care setting • Worked within an ex-armed forces setting • Provided initial triage • assessments and onward referrals Identified and responded to the needs of callers/clients/ patients • Providing some face to face support/information • Producing activity reports • Knowledge of risk assessment and information sharing • Ability to prioritize and work under stress • Understanding of substance misuse and addiction issues and the impact on the individual and the family • Understanding of mental health and trauma • Knowledge of the armed- forces and the issues faced veterans • Microsoft forms skills • Able to use advanced Excel functions such as pivot tables and VLOOKUP for data tracking and analysis. Experience • Working with members of the public • Working in an office setting • Responding by telephone to callers • Working as part of a team • Working under pressure to meet deadlines • Data base/information input • Undertaking administrative tasks • Providing information for management reports Skills/knowledge • Knowledge and use of Microsoft office • Telephone skills • Excellent verbal and written communication skills • Ability to remain calm and supportive to callers who may be distressed • Ability to work to agreed policies and procedures • Organizational skills • Ability to process information and respond appropriately • Understanding of information governance and data protection • Knowledge of safeguarding issues • To be self-motivated • To be sensitive to the needs of callers • Positive attitude • To be able to offer a professional response to referring agents and professionals • To be non-judgmental • To be flexible to the needs of the service Attributes