South Wales Peer Support Coordinator

South Wales Peer Support Coordinator

Salary:

£28,000 (pro-rata)

Contract:

July 2026 – April 2028

Hours:

17.5 hours a week (equating to 2.5 working days)

Annual Leave:

30 days (pro rata), plus bank holidays and office closure between

Christmas and New Year

Pension:

8% (3% employer, 5% employee)

Responsible

Lead for Fundraising, Communications, Wrap-around support and Wales

to:

services

Base:

Hybrid model: remote working, with regular outreach at sites across South

Wales

Quarterly meetings at Positively UK’s London office (Old Street).

Travel will be reimbursed.

About Positively UK

Positively UK is a peer-led, peer-run organisation founded in 1987. Over 80% of our staff

are living with HIV. We were founded by people with HIV, for people with HIV, and that

remains at the heart of everything we do.

We work collaboratively with the NHS to ensure peer support can be accessed easily in

clinics,  and  we  offer  peer-led  services  in  the  community.  Our  support  is  holistic:  we

address  the  range  of  needs  people  with  HIV  have,  including  information  about  HIV,

emotional  and  practical  support  including  welfare,  housing  and  benefits  advice,  and

connections to community and groups. We train peer mentors to develop the skills to

support others living with HIV effectively.

We work and campaign to end stigma, and we organise a biannual National Conference

of People with HIV.

We believe that lived experience is the expertise that makes our work effective. If you

join  us,  you  will  be  part  of  a  community  of  peer  workers  who  are  passionate  about

ensuring that everyone with HIV has the support they need to live well.

About Fast-Track Cymru (FTCymru)

Fast Track Cymru is the only Wales based charity with a focus on HIV, hepatitis, TB and

related  conditions.  We  work  collaboratively  regionally  and  nationally  (and  even

internationally) to raise awareness whilst combatting stigma.

Fast Track Cymru is a collaborative network of Fast Track Regions across Wales working

to collectively reach the UNAIDS and Welsh Government targets in all Welsh cities, towns

and rural areas across the seven Health Board Regions. In July 2025 Fast Track Cymru

became the first Fast Track Nation in the world, with all seven health boards signed up

to the Global Fast Track Cities initiative.

Each of the seven health board regions has a coalition of interested parties, including

clinicians  and  other  health  professionals,  local  authorities,  academic  researchers,

educators,  community  groups,  third  sector  organisations  and  people  with  lived

experience  all  of  whom  are  invested  in  working  collaboratively  in  Wales.  While  each

region is autonomous, they all feed into the national Fast Track Cymru network to work

together and inform best practice.

Our work is focused on six main areas:

-  Community Engagement
-  Campaigns
-  Data, Research and Evaluation
-  Partnership and Collaboration
-  Policy Development and Influencing
-  Coalitions and Regional Development

We centre the voices of those with lived experience in everything that we do and

codevelop every element of our work at every stage.

About the project

Positively  UK,  in  partnership  with  Fast-Track  Cymru  (FTCymru),  is  establishing  a  new
Wales-wide peer support service for people living with HIV. The service aims to ensure
that everyone living with HIV across Wales can access high quality, person-centred peer
support in a way that works for them.

The  service  will  combine  clinic-based,  community  and  online  peer  support.  This  will
create flexible ways for people to have support that works for them. The service will be
delivered by two peer caseworkers (each working 2.5 days a week). The Peer Caseworkers
will  provide  outreach  within  HIV  and  sexual  health  services,  while  also  working  across
community  settings  to  reach  people  who  may  face  barriers  to  care,  including  stigma,
isolation, or rural location.

A key aim of the project is to build the skills of people with HIV in Wales to provide high

quality per support, that can make a real difference according to the National Standards

of  Peer  Support  in  HIV.  The  long-term  goal  of  the  project  is  the  creation  of  a  strong

network of trained peer workers and peer mentors who can continue delivering support

across Wales.

Role Description

We  are  recruiting  two  part-time  roles  (each  2.5  days  per  week)  to  work  together  in

establishing peer support across Wales. These roles will operate collaboratively, with one

post based in North Wales and one in South Wales, ensuring strong regional coverage
and local connection1.

1 We welcome applications from candidates interested in combining the two part-time vacancies
into a full-time post. However, due to the travel requirements across Wales, we anticipate that two

part-time roles may offer greater flexibility and effectiveness in delivering the programme. If you
wish to discuss further, please email eangus@postivelyuk.org to schedule a call.

The Peer Caseworker must be living with HIV for over two years. The Peer Caseworker

will  work  together  with  clinical  teams  in  South  Wales,  while  also  reaching  out  into  the

community to ensure no one feels alone in their HIV journey.

To thrive in this role, you must bring a deep, personal understanding of the impact of HIV

and a commitment to support others. You will also have experience supporting people

with  complex  needs,  and  a  passion  for  peer  support,  empowerment,  and  local,

community change.

Key responsibilities:

1.  Case Management

The Peer Support Coordinator will manage an ongoing caseload of people living with

HIV, including:

- Responding to all referrals in a timely and appropriate manner

- Registering clients where appropriate

- Assessing clients’ needs using a wellbeing assessment tool

- Identifying safeguarding concerns and taking appropriate action

- Co-creating a wellbeing plan

- Signposting and referrals

- Advocacy support (e.g., hardship grants, UKBA/NASS letters, Care Act

referrals)

- Regular follow-ups

- Reassessment and planned exit from the service

You will be responsible for providing ongoing support, ensuring effective follow-up,

and working toward the best possible outcomes for each individual, including:

- Emotional support

- Information, advice, and mentoring

- Setting and supporting clients to achieve their goals

- Advocacy on a wide range of issues as defined by client needs. These might

include adjusting to a new diagnosis, starting treatment, sharing HIV status with

others, sex and relationships, mental health, substance use and Chemsex,

ageing with HIV, accessing services and treatment advocacy.

2. Group Activities

You will contribute to the planning and delivery of the following online and in-person

group activities, in collaboration with staff from Positively UK and FTC Cymru:

- Support Core Peer Mentor Training with recruitment and logistics

- Recently Diagnosed Workshops

- Local Peer Hubs

- Pop ups in rural areas across South Wales

- Online groups and workshops

3. Monitoring and Evaluation

- Maintain accurate electronic records on Salesforce

- Use wellbeing assessment tool to identify areas of life for improvement and measure

progress

4. Peer Mentor Volunteers

- Identify potential peer mentors and support the Volunteer Coordinator in

recruiting, training and matching peer mentors with mentees for the provision of

mentoring, befriending, and community access support

5. Collaboration and Teamwork

- Build relationships with the Health Boards and clinics in South Wales

- Establish referral pathways from clinics into the programme

- Collaborate with local support organisations (e.g. Umbrella Cymru, Pride

organisations, Barod, ), rural community hubs, community health teams, etc.)

- attend the project’s steering group meetings

- Attend FTCymru’s  National Advisory Council

- Attend FTCymru’s Regional Steering Groups

- Attend MDT meetings in clinics

6. Training, supervision and support

- Regular one-to-one supervision by the Positively UK Wales Lead

- Local context support by FTCymru’s Regional Development worker and
Executive Director
- Monthly casework meetings with Positively UK’s frontline staff

- Monthly staff meetings at Positively UK

- Access to external professional supervision by an independent counsellor

- Access to employee assistance programme

Person Specification

Key:

E = Essential

D = Desirable

Experience

Living with HIV, adjusted well to your diagnosis, and open about your status (positive for at
least 2 years)

Fluent in Welsh Language

Experience of providing peer support or advocacy

Experience of supporting people to navigate health, social care or voluntary sector services

Experience of supporting people with complex needs (e.g. mental health, substance use,
housing)

Knowledge

Strong understanding of the social, economic and psychological issues faced by people living
with HIV

Knowledge of statutory and voluntary services relevant to people with HIV in Wales

Understanding of health inequalities and how they affect communities affected by HIV

Awareness of benefits, housing and immigration systems

Skills and Approach

E / D

E

D

D

D

D

E / D

E

D

D

D

E / D

Strong communication skills — written and verbal

Commitment to empowering clients

Clear understanding of professional boundaries and confidentiality

Ability to manage your own time, caseload and priorities effectively

Ability to work collaboratively and contribute to a team

Willingness to reflect on your practice and use supervision for development

IT skills and ability to maintain accurate records

Ability to speak a community language

E

E

E

E

E

E

E

D

Other Information

•  You must be committed to undertaking all required training (including safeguarding,

peer support, and mental health first aid).
•  The post is subject to an Enhanced DBS check.
•  This role is only open to people living with HIV in line with the genuine occupational

requirement of peer-led support.

Terms and Conditions

The post will be offered for an initial three-months probationary period. Training in peer

mentoring and access to Safeguarding Training and Mental Health First Training will be

provided  to  the  successful  candidate,  and  continuation  in  the  role  is  dependent  on

successfully completing and achieving peer mentoring core training.

Normal working hours 9:30am – 5:00pm, including half–hour lunch each day; however,

evening and weekend working will be required. Time off is given in lieu and there are no

overtime payments linked to this post.

The  purpose  of  this  document  is  to  describe  the  key  accountabilities  that  the  person

holding this position needs to achieve. It is in no way an exhaustive list of responsibilities

of the role: duties and requirements of this role may change as required by Positively UK

and the Chief Executive.

For an informal chat contact: eangus@positivelyuk.org

For an application pack contact: info@positivelyuk.org

Final date for applications: Applications must be typed and submitted by email by
9:00am on Monday 4th May 2026

Interviews will be held: Week commencing 11th May 2026