Social Enterprise Manager

Job Title: Social Enterprise Manager

Salary Range: £35,000- £40,000 per
annum

Responsible To:  Assistant  Director

1.  Job Summary

The Manager will lead New Chapters, our social enterprise second-hand book business, through
a period of operational strengthening and strategic development. This is a hands-on turnaround
role focused on improving systems, enhancing the experience of the people we support, and
ensuring the long-term sustainability of the enterprise.

The postholder will oversee day-to-day operations, staff and volunteer coordination, quality of
support, and commercial performance, ensuring New Chapters continues to provide
meaningful work opportunities for adults with learning disabilities.

2.  Operational  leadership

  Oversee  the  daily  running  of  the  3,000  sq  ft  warehouse  and  online  book  operation.
  Ensure efficient stock processing, order fulfilment, and workflow management.



Implement improvements to systems, processes, and productivity.

  Maintain  a  safe,  organised,  and  welcoming  working  environment.

3.  People management


Lead, support, and motivate staff and volunteers working within the

enterprise.

  Ensure high-quality support for people with learning disabilities, promoting

independence, skill development, and positive outcomes.

  Coordinate work experience placements  for students and young adults.

  Model a culture of professionalism, inclusion, and continuous improvement.

Quality and compliance

  Ensure all activities meet internal policies, safeguarding standards, and health C safety

requirements.

  Monitor  and  report  on  service  performance,  outcomes,  and  risks.

  Maintain accurate records and documentation.

Commercial & Strategic Development

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  Support the financial sustainability of the enterprise through efficient operations and

cost-effective practices.



Identify  opportunities  to  improve  income  generation  and  customer  experience.

  Contribute  to  the  development  of  the  new  employability  programme  and  its  integration

into the service.

  Build positive relationships with internal teams, volunteers, and external partners.

Turnaround Focus

  Diagnose operational challenges and implement practical solutions.

  Strengthen team culture, communication, and accountability.

  Establish clear routines, expectations, and performance standards.

  Prepare  the  service  for  long-term  stability  beyond  the  secondment  period.

This job description outlines the roles, duties and responsibilities of the post.  It is not intended to
detail all specific tasks. Kisharon Langdon reserves the right to alter the content of this job description
to reflect the changing needs of the organisation but is a correct reflection of the main duties of the
post at the time of writing.

4.  Acceptance

I agree to undertake the duties of the job in accordance with the above.

Signed ...............................................................  (Post Holder)

Name ................................................................. (Print)

Date: …………………….

Signed ................................................................(Line Manager)

Name ................................................................. (Print)

Date: …………………….

This document is to be signed and returned to the HR Department on your appointment and/or at
the review point for Kisharon Langdon Job Descriptions. The signed copy will be retained on your
Personal File.

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Qualifications

Knowledge & Experience

Skills and abilities

PERSON SPECIFICATION



Essential



  Educated to Degree level or
extensive work experience
in relevant field
  Experience managing
or coordinating a
service, project, or
team.
- Understanding of
working with adults
with learning
disabilities or other
support needs.
- Knowledge of
safeguarding, risk
management, and
health & safety.
- Experience improving
systems, processes, or
operational
performance.









  Strong leadership skills
with the ability to
motivate and support
others.
- Excellent
organisational and
problem-solving
abilities.
- Confident
decision-maker with a
practical,
solutions-focused
approach.
- Ability to build
positive relationships
with staff, volunteers,
and the people we
support.
- Strong
communication skills,
both written and
verbal.
- Ability to manage
competing priorities in
a busy environment.







Desirable

  Experience of working in

Social Care

  Delivering and running

programmes and activities
within health and social
care sector.

  Managing volunteers
  Project  management  skills

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Other

  Commitment to the

  To be a car driver

organisation’s ethos and
aims, and the ability to
respect, support, promote
and work within a Jewish
ethos.

  Acceptance of and
commitment to the
principles underlying the
organisation’s Equality &
Diversity and Health &
Safety Policies.

  Excellent written and verbal

communication skills
  Proficient in key MS Office
modules and web based
social network platforms

  This role requires the

successful candidate to
complete a Disclosure
Barring Service (DBS) check
in compliance with  KL’s
policies and procedures
  Candidates should indicate
an acceptance of and
commitment to the
principles underlying
Langdon’s Equality &
Diversity and Health &
Safety Policies.

  Ability to work flexibly
outside work hours –
evenings and weekends
  Calm, resilient, and

adaptable.
- Hands-on, proactive,
and willing to get
involved in day-to-day
tasks.



 

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