Shop Supervisor | Development Coach

We understand that people bring different strengths, experiences, and perspectives. So, if you feel you don’t meet every part of a person specification, please don’t let that put you off. We’re far more interested in your passion, transferable skills, and positive attitude than a perfect match on paper. If you believe you can bring something unique or valuable to our team, we would still love to hear from you.

Please note that candidates shortlisted for an interview will be contacted after the application closing date. If you do not hear from us, unfortunately, your application has not been successful on this occasion.

Due to the high volume of applications we receive, we’re unable to provide individual feedback at the pre-interview stage – but we truly appreciate your effort and interest in our organisation.

Pay: Level 2 | £23,351 per year (pro rata) | £12.83 per hour

Hours: Part-Time | 28 hours per week | 7 hours per day (over 4 days per week)

Pattern: Alternating rota (one weekend on, one weekend off)

Week 1: – Monday-Thursday-Saturday-Sunday

Week 2: – Monday-Tuesday-Wednesday-Friday

Closing date: 03.06.2026 | 12 pm (noon)

Interviews: 09.06.2026

Location: Kids Kiosk | Unit 11, Wroxham Barns, Tunstead Road, Hoveton, NR12 8QU

Introduction

Are you passionate about supporting people to build confidence, independence, and workplace skills? Do you enjoy working in a hands-on, people-focused environment where every day is different? This is an exciting opportunity to join Nansa’s Train and Trade programme in a unique dual role that combines charity retail with personalised coaching and support for adults with Special Educational Needs and Disabilities (SEND).

We’re looking for a friendly, proactive, and adaptable Shop Supervisor | Development Coach to help oversee the day-to-day running of one of our charity shops while supporting trainees to develop valuable employability and life skills. Working closely with the wider Train and Trade team, you’ll help create an inclusive, welcoming, and aspirational environment where trainees can gain confidence through meaningful retail experiences and practical learning opportunities.

This varied role includes supporting shop operations, customer service, stock management, and visual merchandising, alongside providing tailored coaching and encouragement to trainees across areas such as communication, teamwork, confidence, and workplace readiness. You’ll model positive workplace behaviours, promote independence, and help individuals recognise and build on their strengths.

No two days are the same, and this role would suit someone who enjoys balancing practical retail responsibilities with person-centred support and development work. Whether you already have experience in supported employment, coaching, SEND services, or retail supervision – or you bring transferable skills and a genuine passion for inclusion and helping others succeed – we’d love to hear from you.

At Nansa, we recognise that people bring different strengths and experiences, so if you don’t meet every part of the person specification, we still encourage you to apply. If you are enthusiastic, supportive, and committed to making a positive difference in people’s lives, we can provide ongoing support and development to help you succeed in the role.

Join us at an exciting time as we continue to grow our Train and Trade programme and create meaningful opportunities for adults with SEND to thrive, develop, and achieve their goals.

Job Purpose

Development Coach – Job Purpose

The Development Coach supports adults with Special Educational Needs and/or Disabilities (SEND) participating in Nansa’s Train and Trade programme – a careers and life skills initiative aimed at reducing barriers to employment and education. The Development Coach provides personalised guidance, practical support, and structured coaching across key developmental areas. The postholder empowers trainees to develop confidence, independence, and transferable skills through person-centred, inclusive support both within and beyond Nansa’s own facilities.

Shop Supervisor – Job Purpose

The Shop Supervisor is responsible for overseeing the daily operations of one of Nansa’s charity shops, ensuring a safe, welcoming, and commercially successful environment. The role includes stock management, customer service, visual merchandising, and collaboration with the Train and Trade programme. The postholder also supports the development of trainees by modelling professional retail practice and working collaboratively with Train and Trade Coaches.

About you…

Essential Skills and Experience

• Experience working with adults with SEND or other additional needs in an educational, support, or coaching capacity.
• Ability to deliver structured, personalised support with a focus on progression and independence.
• Knowledge of employability or life skills development in inclusive settings.
• Understanding of safeguarding and the importance of maintaining professional boundaries.
• Strong interpersonal skills, with the ability to build trust and motivate others.
• Experience working in a retail environment, ideally with responsibility for shop-floor operations.
• Excellent customer service skills and confidence in dealing with a diverse range of people.
• Ability to price stock effectively and identify items of potential value.
• Experience handling cash, operating a till, and keeping simple financial records.
• Good organisational skills and attention to detail.

Desirable Skills and Experience

• Experience in a supported employment or vocational training setting.
• Familiarity with EHCPs, outcome-based planning, or adult learning frameworks.
• Knowledge of inclusive work practices and community engagement for trainees with SEND.
• Ability to travel to different locations in Norwich and outlying areas, including Wroxham Barns
• Previous experience working in a charity shop or social enterprise.
• Understanding of inclusive practices and working with individuals with additional needs.
• Knowledge of health and safety procedures within a retail setting.

Personal Attributes

• Positive, empathetic, and aspirational in working with others.
• Patient, adaptable, and supportive in coaching diverse needs and personalities.
• Committed to person-centred values, inclusion, and the celebration of individual strengths.
• Reliable, self-motivated, and proactive in supporting team and trainee success.
• Reflective and open to feedback and continuous improvement.
• Friendly, approachable, and respectful of all individuals.
• Enthusiastic, reliable, and committed to supporting Nansa’s mission and values.
• Flexible and adaptable to the varied nature of charity retail.
• Willing to learn and contribute to the growth of the shop and wider trading team.
• Supportive of trainees and committed to inclusive learning and development.

Important Information

To apply, please complete the application form above and return to: HR@nansa.org.uk

As a Data Controller, Nansa complies with the principles of the 2018 General Data Protection Regulation. Your application form will be kept for six months whether you are successful or not, then deleted or destroyed thereafter.

Nansa is committed to an inclusive working environment, promoting equal opportunities in employment, however, due to the nature of the work involved applicants must be 18 or over. That aside, we aim to ensure that no applicant or employee receives less favourable treatment or is disadvantaged on the grounds of age, disability, neurotype, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender), or sexual orientation.

To help us measure how well we are achieving this aim and to identify and address any potential barriers in our recruitment processes, we invite all applicants to complete an online Equal Opportunities Monitoring Form. This form will be shared with you via a link in the acknowledgement email you receive after submitting your application.

Completion of the Equal Opportunities Monitoring Form is entirely voluntary and is not part of the selection process. The information collected is anonymous, contains no personal or contact details, and cannot be linked to any individual applicant. It will be used solely for statistical monitoring and to help Nansa ensure that our recruitment practices are fair, inclusive, and free from discrimination, whether intentional or unintentional.

Nansa is committed to safeguarding the wellbeing of the people we support and maintaining a safe working environment for our staff, volunteers, and partners. As part of our recruitment process, we require applicants who are invited to interview to disclose any unspent criminal convictions prior to a DBS (Disclosure and Barring Service) check being arranged. Please note that having an unspent conviction will not necessarily prevent you from being considered for employment. Each case will be assessed individually, taking into account the nature and circumstances of the offence, its relevance to the role you have applied for, and the level of honesty and transparency shown in your disclosure.

Nansa is a Disability Confident Employer.