Responsible to: Shop Manager
Responsible for: Volunteers
Location: Whaley Bridge Lighthouse Charity Shop
Rate of Pay: £12.71 per hour
Working Hours: 15 hours per week, to be worked between Monday to Sunday, 9am to 5pm
We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.
Purpose of the Job
As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.
Key Roles & Responsibilities
People Management
- Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
- To take responsibility for the overall running of the shop and volunteers on designated working days.
Sales and Profit
- Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
- Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
Stock Management
- Ensure high levels of cleanliness are consistently maintained.
Person Specification
Essential Criteria
- Previous experience in a retail/customer centric environment including the use of EPOS systems.
- Previous experience of communicating with a diverse customer base
- Ability to motivate, inspire and work as a team.
- Good standard of numeracy
- Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
- Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
- Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
- Ability to use Microsoft office packages.
Desirable Criteria
- Experience of working with volunteers
- Experience within Charity Shops
Benefits
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events