To apply for this job, please complete the Online Application Form.
If you would prefer us to post you an application form, please call
023 9225 0001.
Make a Difference with Rowans Hospice
Are you an experienced retail manager with a passion for delivering excellent customer service and leading successful teams? Join Rowans Hospice and help us raise vital funds to support people living with life-limiting illnesses across Portsmouth and South East Hampshire.
About Us
Rowans Hospice is a local charity providing free specialist palliative care and support to adults and their families living with a life-limiting illness. Since 1994, we have been dedicated to delivering compassionate care, made possible through the generosity of our local community, donations, legacies, fundraising and our network of retail shops.
The Role
We are looking for an enthusiastic and motivated Shop Manager to lead our busy retail shop in Lee-on-the-Solent.
Reporting to the Head of Retail, you will be responsible for the day-to-day management of the shop, ensuring excellent retail standards, maximising income and creating a welcoming environment for customers, volunteers and staff. You will play an important role in supporting the continued success and growth of Rowans Hospice Retail.
Key Responsibilities
As Shop Manager, you will:
- Take overall responsibility for the successful management of the shop in line with Rowans Hospice Retail’s aims, objectives and values.
- Lead, motivate and develop a team of staff and volunteers.
- Maximise sales through effective stock management, merchandising and excellent customer service.
- Monitor shop performance and regularly communicate progress with the Head of Retail.
- Identify opportunities to improve shop operations and profitability.
- Keep up to date with local retail trends, particularly within the charity and value retail sector.
- Promote awareness of the Hospice and support local fundraising and income generation initiatives.
- Build positive relationships with colleagues, local communities and partner organisations.
- Support wider retail initiatives, including new shop openings, events and corporate opportunities.
- Provide management cover at other Rowans Hospice shops when required.
What We Offer
Alongside the opportunity to make a real difference in your community, we offer an excellent benefits package, including:
✔️Company pension (NHS pension retained if transferring from the NHS)
✔️Recognition of continuous NHS service where applicable
✔️Health and wellbeing programme
✔️Employee Assistance Programme
✔️DSE equipment and uniforms provided
✔️Generous annual leave entitlement
✔️Career development opportunities
✔️Blue Light Card membership
Join Our Team
If you are ready to combine your retail management skills with a rewarding career supporting your local hospice, we would love to hear from you.
Please review the Job Description for full details and complete our online application form to apply.
Interview Date: 25 August 2026
Apply now and help make a lasting difference to people and families in your community.
Rowans Hospice is committed to safeguarding and promoting the welfare of children and vulnerable adults. Our recruitment process is designed to ensure that all successful applicants are suitable to work with the people we support. We are also committed to equality, diversity and inclusion and welcome applications from people of all backgrounds.