Shop Manager – Arundel

Want to make a difference to local lives?

We are an independent local charity based in Bosham, Chichester offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness. The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams.

Being a Shop Manager at St Wilfrid’s

Full time or Part time 30 – 37.5 hours per week | Permanent | Arundel 

This is a unique and exciting opportunity to lead a brand-new boutique store in the heart of Arundel. From day one, you’ll play a key role in shaping the store’s identity, creating a welcoming, stylish space that reflects the local community, while delivering an exceptional donor and customer experience.

As Store Manager, you will take ownership of the development of the store and its team, of growing a loyal customer base, and acting as a passionate ambassador for St Wilfrid’s—building strong relationships within the community and establishing the store as a much-loved local destination.

• Optimises income generation from a Community Shop through maximisation of the value, quality and quantity of donated stock sold, plus seeks new opportunities for income generation.

• Ensures the day-to-day management of a Community Shop to deliver income and expenditure, making adjustments where necessary in relation to agreed budgets.

• Liaison with other team members across the organisation such as General Manager for stock distribution, eCommerce Manager for digital platforms, and fundraising for local messaging and events.
• Builds, leads and manages a Community Shop team, 1 sales assistant and > 30 volunteers, providing direction, support and development opportunities to enable individuals to reach their full potential

This role can be either 30 or 37.5 hours per week (4 or 5 days) so please indicate your preference in your application.

Qualifications and Experience

• Charity and/or commercial retail experience at a management level is essential
• Proven evidence of consistent delivery against financial targets
• Practical experience of leading and developing a team
• Experience of working with Volunteers would be preferred
• Right to work in the UK

What we offer you

We offer all St Wilfrid’s employees the following benefits:

• Annual Leave– 27 days per year plus bank holidays, pro-rata which increases with service
• Healthcare– Access to a contributory health plan for you and family members
• Employee Assistance Programme (EAP)– Access to free and confidential Virtual GP Advice, Counselling and Legal Support
• Continuation of existing NHS Pension Scheme Membership– And recognition of reckonable service for certain benefits
• Generous Workplace Pension– 7.5% employer contribution for employees
• Life Assurance Scheme– Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
• Subsidised food– A range of high-quality meals at low prices for all employees when on site at the Hospice
• Employee discount– In all our community charity shops and eligibility for the Blue Light Card discount scheme

How to Apply

Please complete the form below, where you can add your CV or a completed application form if you prefer.

If you have any queries regarding this vacancy please email us at hradmin@stwh.co.uk or call 01243 755183.

The closing date for this role is 19th April 2026. Please note this vacancy may close early if sufficient applications have been received.

Please click here to view the Job Description.

Interview Information

Interviews will take place at St Wilfrid’s Hospice in Bosham and are planned for 28th and 29th April 2026.

Equality, Diversity and Inclusion at St Wilfrid’s

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to help you showcase your skills and abilities. To do this you can email hradmin@stwh.co.uk, call 01243 755183, or pop in and ask at Reception for HR.

We guarantee an interview for candidates with disabilities who meet the essential criteria for the role. As a signatory to the Armed Forces Covenant and member of the Defence Employer Recognition Scheme, we’re also keen to support applications from members of the Armed Forces family. If your Armed Forces‑related circumstances mean that a conventional application and interview process might be difficult, let us know.