Shop Manager, Cromer (28 hours per week)

We’re looking for a passionate Shop Manager to cover maternity leave at our Cromer town-centre shop — an exciting opportunity to run the shop, inspire staff and volunteers, and help every donated item make an impact.

About the role

If you have retail experience, enjoy leading a small team, and want to make a tangible difference in your local community, this role could be ideal for you. Our Cromer shop thrives thanks to it's popular high-street location, the generosity of donors, the kindness of our customers, and the dedication of our staff and volunteers. As Shop Manager, you’ll play a key role in creating a welcoming, well-run shop, supporting your team, and making the most of every donated item.

Key Responsibilities:

• Lead the day-to-day running of the Cromer shop, ensuring it is welcoming, efficient, and profitable.
• Supervise and support a small team of staff and volunteers, fostering a positive, collaborative environment.
• Maximise the potential of donated stock through effective sorting, merchandising, and pricing.
• Deliver excellent customer service, responding to the needs of shoppers and volunteers alike.
• Maintain health, safety, and safeguarding standards for staff, volunteers, and customers.

For further details, you can download the full job description here: Shop Manager - Cromer - Maternity Cover. 

An accessible version of the job description for visually impaired applicants is available here: Shop Manager - Cromer - Maternity Cover Accessible Version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

Apply Now

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.

This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position. 

When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. 

If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please email people@big-c.co.uk or call 01603 619900.

Closing date for applications: Friday 27 February however please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.