Shop Manager – Selsey

Want to make a difference to local lives?

We are an independent local charity based in Bosham, Chichester offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness. The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams.

Being a Shop Manager at St Wilfrid’s

Part-time or Full-time 30 or 37.5 hours per week | 4 or 5 days per week | Weekend Availability 

You will be responsible for the management and development of the Selsey Community Shop, which is comprised of 2 separate units and an outdoor area, and for ensuring the delivery of excellent donor & customer experience. In this role you are the ambassador for St Wilfrid’s within the local community and you will be leading and managing a team of sales assistants and volunteers to do this.

• Optimises income generation from a Community Shop through maximisation of the value, quality and quantity of donated stock sold, plus seeks new opportunities for income generation.

• Ensures the day-to-day management of a Community Shop to deliver income and expenditure, making adjustments where necessary in relation to agreed budgets.

• Liaison with other team members across the organisation such as General Manager for stock distribution, eCommerce Manager for digital platforms, and fundraising for local messaging and events.
• Builds, leads and manages a Community Shop team, 1 sales assistant and > 30 volunteers, providing direction, support and development opportunities to enable individuals to reach their full potential

This role can be either 30 or 37.5 hours per week (4 or 5 days) so please indicate your preference in your application.

Qualifications and Experience

• Charity and/or commercial retail experience at a management level is essential
• Proven evidence of consistent delivery against financial targets
• Practical experience of leading and developing a team
• Experience of working with Volunteers would be preferred
• Right to work in the UK

What we offer you

We offer all St Wilfrid’s employees the following benefits:

• Annual Leave – An equivalent to our generous holiday entitlement starting at 27 days per year plus bank holidays. This increases with service
• Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
• Employee Assistance Programme (EAP) – Access to free and confidential Virtual GP Advice, Counselling and Legal Support
• Continuation of existing NHS Pension Scheme Membership – And recognition of reckonable service for certain benefits
• Generous Pension – With 7.5% employer contribution for employees not in the NHS pension scheme
• Life Assurance Scheme – Should the worst happen while you’re working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
• Employee discount – In all our community charity shops and eligibility for the Blue Light Card discount scheme

How to Apply

Please complete the form below, where you can add your CV or a completed application form if you prefer.

If you have any queries regarding this vacancy please email us at hradmin@stwh.co.uk or call 01243 755183. Please note this vacancy may close early if sufficient applications have been received.

Please click here to view the Job Description.

Interview Information

Interviews will take place at St Wilfrid’s Hospice in Bosham and are planned for 11 and 12 February 2026.

Equality, Diversity and Inclusion at St Wilfrid’s

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to help you showcase your skills and abilities. To do this you can email hradmin@stwh.co.uk, call 01243 755183, or pop in and ask at Reception for HR.

We guarantee an interview for candidates with disabilities and those who have served in the Armed Forces who meet the essential criteria for the role.