Shop Manager

• Vacancy Type
• Full Time / Permanent
• Location
• 43 Halewood Ave, Newcastle, Tyne and Wear. NE3 3RX
• Salary
• £26,598.00
• Application Deadline
• Tuesday, March 3, 2026
• Job Advert

• Are you an experienced retail leader with a passion for community, sustainability and making a real difference?

  
  We’re looking for a proactive and dedicated Shop Manager to lead our Kenton charity shop and help maximise its impact, both financially and within the local community.About the Role

  As our Shop Manager, you’ll be responsible for the efficient and inspiring running of our charity shop, ensuring outstanding customer service, strong volunteer engagement, and a vibrant, profitable retail environment.

  You will:

  • Lead the day‑to‑day management of the shop, ensuring it operates safely, legally and in line with SVP values.
  • Maximise sales through great customer service, strong merchandising and effective stock generation.
  • Recruit, train, motivate and support a team of volunteers and Assistant Shop Managers.
  • Drive Gift Aid sign‑ups and make use of all available income streams, including recycling and online selling.
  • Maintain excellent shop standards - cleanliness, presentation, and a high‑quality, well‑rotated stock offering.
  • Use sales data and local insight to tailor pricing, stock, marketing and displays to the Kenton community.
  • Manage rotas, cash handling and banking procedures.
  • Promote the shop online through social media in line with SVP guidance.
  • Ensure excellent customer service, handling feedback and complaints professionally.
  • Work collaboratively with SVP members, other shops and national teams
  About You

  We’re looking for someone who brings both retail expertise and heart.

  Essential Experience & Skills
  • Previous retail management experience.
  • Experience managing staff and/or volunteers.
  • A proven ability to meet and exceed targets.
  • Strong organisational skills and a good level of IT competence.
  • Excellent communication and customer service skills.
  • Ability to build, lead and motivate a diverse team.
  • Proactive approach to income generation and continuous improvement.
  • Commitment to the ethos and values of the St Vincent de Paul Society.
  Desirable
  • Charity retail experience.
  • Knowledge of the reuse sector.
  • Visual merchandising skills.
  • Experience selling online (eg. eBay).
  • Understanding of social media platforms such as Facebook, Instagram or TikTok.
  Why Join Us?

  You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

  Key Dates & Additional Info
  • Closing Date:3rd March 2026
  • Interviews:10th March 2026

  We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values,

  we celebrate and value people of all faiths or none -diversity and inclusion are at the heart of who we are.

  If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on

  0207 703 3030 (option 5).

  Please note: If you haven’t heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.

  About the SVP

  The

  St Vincent de Paul Society (SVP)has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Our mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.

  Join us in making a real difference -

  your skills could help transform lives.
• Job Profile
• Job Profile document