Shop Manager - Clapham - 7379
Save the Children UK has an exciting opportunity for a collaborative and influential retail leader to join us as our Store Manager in Clapham, London, where you will lead one of one of our key urban proposition shops – a large, high‑footfall store with huge potential. This is a uniquely rewarding environment, ideal for someone who thrives on problem‑solving and is passionate about unlocking growth.
This role will be based on-site in the Clapham, London shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working (the shop trades 7 days per week).
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard, delivering lasting results for millions of children, including those hardest to reach.
About the role
As Store Manager, you'll lead a shop with a committed volunteer team of around 25-30, with significant opportunity to grow the team further. With 7-day trading in place, you'll shape the shop's next phase of growth through smart planning, strong people leadership and a confident approach to risk and resilience.
We're looking for an ambitious leader who can stabilise performance, drive commercial improvement and continue to build a thriving, community‑rooted store.
In this role, you will:
- Build, lead and inspire a diverse and motivated volunteer team, championing volunteer recruitment and development to ensure the shop thrives.
- Drive income and profitability by monitoring financial performance, identifying opportunities, and maximising every area of the business.
- Deliver retail excellence through effective day-to-day operational management, ensuring compliance, efficiency and high standards across the shop.
- Maintain and evolve the shop's distinctive, design-led proposition – translating local community trends into compelling product, merchandising and customer experience.
- Act as an ambassador for Save the Children UK within the local community, strengthening relationships and enhancing the shop's reputation as a destination charity retailer.
- Champion safeguarding, risk management and compliance, role modelling our values and creating a safe, inclusive environment for volunteers and customers alike.
About you
To be successful, it is important that you have:
- Proven leadership experience managing staff or volunteers in a retail or customer-facing environment (fashion or charity retail experience is highly desirable).
- A strong commercial mindset, with experience working to targets, analysing performance and adapting to drive results.
- Excellent customer service skills and the ability to create an engaging, welcoming in-store experience.
- Confidence using a range of IT systems, including MS Office and reporting or volunteer management platforms.
- The ability to build and maintain positive relationships with people from diverse backgrounds, motivating and inspiring others.
- A self-motivated, flexible and resilient approach, with the ability to work at pace in a dynamic retail environment.
- Commitment to Save the Children's vision, mission and values.
To learn more about the position, please review the How Our Shops Operate and Job Description in the attached Documents.
What we offer you:
Our benefits package is extensive and generous, including:
- Competitive Pay– Our transparent pay policy ensures fair and equitable compensation.
- Generous Holidays– Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
- Pension & Life Assurance– Secure your future with excellent contributions.
- Employee Discounts– Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
- Maternity/Adoption Benefits– Get 21 weeks of full pay after just six months of employment.
- Paternity/Adoption Leave– Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
- Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket lo
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
This role will be based on-site in the Clapham, London shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working (the shop trades 7 days per week).
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.
We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.
We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.
Salary Structure:
Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers
Interview Expenses:
Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.
Pre-employment Checks:
Any Employment with Save the Children UK will be subject to the following checks prior to your start date:
- A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
- Receipt of satisfactory references - As a committed member of the Misconduct Disclosure Scheme, as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history.
- Proof of eligibility to work in the national location for this role
If you have any questions, we have an FAQ section here.
For anything else you can email us on: careers@savethechildren.org.uk
- Group:Fundraising & Marketing
- Location (Role):London (Clapham)
- Contract Type:Permanent Contract
- Full / Part Time:Full time (flexible working options available)
- Closing Date:19 July 2026
- Salary Range :£30,256
- Hours Per Week:35