Services Manager - Support

Fledge Feb 2026

Services Manager - Support

Person Specification

Experience & Qualifications

Essential:

Leadership & Management: Significant experience in management, including line management of

individuals, preferably within housing, social care, charity or related sectors.

Sector Experience: Demonstrable experience of working in a management role within the

voluntary sector, overseeing projects or provision of services.

Risk Management: Experience of applying risk assessment, health and safety and safeguarding

principles.

Qualifications: Minimum Level 3 qualification in a relevant subject, or demonstrable equivalent

ability.

Desirable:

Sector Experience: Experience working within the supported housing/homelessness sector

Qualifications: Relevant degree or equivalent qualification in management, social care, housing or

a related field.

Other Training: First Aid certificate, Food Hygiene Level 2 certificate

Knowledge & Understanding

Essential:

Safeguarding: A solid understanding of safeguarding children and vulnerable adults.

Equity, Diversity and Inclusion (EDI): A general understanding of EDI principles and the application

of these in the workplace.

Management: A clear understanding of good people management principles, including

management styles, team wellbeing and fostering a positive culture.

Homelessness: Knowledge of issues affecting disadvantaged and homeless young adults.

Desirable:

GDPR & Data Protection: Knowledge of GDPR requirements and experience implementing policies

to protect staff, volunteer and service user’s personal data and maintain confidentiality.

Supported Housing Legislation & Regulations: Familiarity with legal responsibilities related to

supported housing management, licence agreements, and landlord relations.

Person centred working: An understanding of trauma-informed care, including psychologically

informed environments

Skills

Essential:

IT Competence: Proficient in MS Office 365 and comfortable with new technology systems.

Communication: Clear, professional communicator, including a high standard of written English,

with the ability to liaise effectively with staff, trustees, partners, and external stakeholders.

Problem-Solving Skills: Proactive approach to identifying issues and implementing practical

solutions with the ability to respond quickly to crises and remain calm under pressure.

Organised & Detail-Oriented: Capable of managing complex workloads, ensuring compliance, and

maintaining accurate records.

Numeracy: A good standard of numeracy with basic budgeting ability.

Desirable:

Transport: Full, valid driving license and access to own transport for work use.

Values/Attitudes

Essential:

Passionate & Committed: Highly motivated with an enthusiastic and positive attitude and

willingness to work within the Christian values of the charity.

Flexible & Adaptable: Comfortable working in a dynamic environment with changing priorities.

Flexibility to meet out-of-hours commitments and respond to emergencies.

Team Player: Collaborative, approachable, and committed to a positive organisational culture.

Respectful & Inclusive: Demonstrates empathy and understanding towards others, embracing

diversity and fostering an environment of acceptance and respect for all individuals.

Additional Information:

This post is subject to a DBS check, and candidates must be willing to undertake one.