Service Support Worker

Are you ready to make a difference from the moment someone enters the emergency department? As a

• Offering practical help and emotional reassurance to people in emergency departments, creating a calmer and more supportive space.
• Spotting when someone needs help and responding quickly to support their comfort, dignity and safety.
• Recording activities clearly and accurately to keep the service running smoothly and in line with policy.
• Communicating with patients, colleagues and hospital staff in a clear, respectful and adaptable way.
• Supporting team members, joining training, and contributing to a service built on kindness, inclusion and professionalism.

• Confidence working in a busy hospital environment, especially in the emergency department.
  
• A caring, calm approach with strong communication and emotional resilience.
  
• The ability to assess needs, follow support plans and work independently.
  
• A natural ability to build trust and offer reassurance to people in distress.
• Confidence using tablets, smartphones, email and basic applications such as Word, Teams or Zoom.
• A valid manual driving licence would be advantageous.
• Have the physical ability to be on your feet for extended periods and assist with wheelchair use.
• Awareness of community or health and social care support services is helpful but not essential.

Interested? The closing date for applications is 23.59 on Wednesday 8th April. Interviews commencing shortly after this date.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.