Service Support Assistant

As a Service Support Assistant, you will be the first point of contact for the newly formed service within our Mobility Aids team, providing operational and administrative support.

Our service offer hire of wheelchairs and other mobility items, as well as training on how to use them properly. We give people the competence to continue living independently. We can also ease people's transition to living at home again following a hospital stay.

• Providing clerical and operational support. This may include dealing with face to face queries, calls & bookings, processing invoices, and working across different systems.
• Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
• Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations.

• Excellent administration and customer service skills and are at ease handling financial transactions.
• Confidence using IT software and databases, particularly online stock management systems and generally having sound working knowledge of Microsoft 365.
• Call handling experience, preferably in a contact centre, for dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
• Great organisational skills and you can prioritise tasks and manage your workload in a busy environment with minimum supervision.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.