Service Manager (Newham Together Cafe)
💻Job Title: Service Manager (Newham Together Cafe)
📋Reports to: Head of Services
💰Salary: £38,000 per annum
🕒Hours: 37.5 per week, including evening and weekend working, in line with the service’s opening hours
💼Direct Reports: 3-4
📍Location: Stratford Advice Arcade, 107-109 The Grove, E15 1HP
📃Contract: Permanent
📅 Closing date: 24 August 2026 at 9:30am
💬 Interviews: w/c 31st August 2026
As a Service Manager, you will lead the day-to-day delivery and ongoing development of the Newham Together Cafe, ensuring the service provides safe, high-quality, recovery-focused support to people experiencing or approaching a mental health crisis.
What you’ll do
- Lead the operational delivery and development of the service, ensuring it meets contractual requirements, quality standards and the needs of the local community
- Provide effective leadership, line management, supervision and support to staff and volunteers, promoting a positive, inclusive and high-performing team culture
- Monitor service performance, outcomes, capacity, safeguarding and risk, using data and feedback to drive continuous improvement and ensure effective service delivery
- Build and maintain strong partnerships with NHS services, commissioners, local authorities and community organisations, representing the service at partnership meetings and multi-agency forums.
Apply
To apply, please complete our application form and send it through to peopleandculture@mindthnr.org.uk
Please avoid being over-reliant on AI software or tools. We appreciate they can help with formatting and giving structure, but be mindful that if your answers to these questions are very similar to those put through AI software your application may be disregarded.
We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds, particularly those with lived experience that can bring valuable insight to our work.