Service Manager – Norfolk

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Service Manager – Multi‑Service Role

Salary: £37,869 per annumHours: Full time, 37.5 hours per weekLocation: Multi‑site (3 services)

About the role

We are looking for an experienced and confident Service Manager or a confident and experienced Deputy Manager who is ready to take the next step in their career to lead and oversee three services, managing approximately 1,000 commissioned hours across a workforce of around 45 staff, supported by one Deputy Manager working across the services.

This is a key leadership role with responsibility for delivering high‑quality, person‑centred support while ensuring services are safe, compliant, financially sustainable, and well‑led.

Key responsibilities

As Service Manager, you will:

• Provide strong leadership and operational oversight across three services
• Be accountable for around 1,000 commissioned support hours
• Line manage and develop a staff team of approximately30colleagues, with direct management of a Deputy Manager
• Ensure services consistently meet regulatory, contractual, and organisational standards
• Drive quality improvement, embedding person‑centred practice across all services
• Manage budgets, rotas, and staffing levels to ensure safe and efficient service delivery
• Build effective relationships with commissioners, families, and key stakeholders
• Lead on recruitment, induction, supervision, and performance management
• Prepare services for inspections and respond effectively to any action plans

About you

You will be:

• An experienced manager or deputy manager within health and social care, ideally with multi‑service or large‑scale operational responsibility
• Confident managing significant spans of control, including commissioned hours and staffing levels
• Knowledgeable about regulatory requirements and best practice in supported living / care services
• A strong people leader, able to motivate, develop, and support managers and staff teams
• Organised, resilient, and confident making decisions in a fast‑paced environment
• Committed to delivering high‑quality, person‑centred outcomes

What we offer

• Competitive salary of £37,869 per annum
• A senior leadership role with real scope to shape and improve services
• Support from an experienced operational leadership structure
• Opportunities for professional development and progression
• The chance to make a genuine difference to the lives of the people we support
• 25 days holiday including Bank Holidays, increasing with service
• Free Health Cash Back Scheme for you and your family (dental, optical, chiropractor and more)
• Employee Assistance Programme, including virtual GP access and legal advice
• Blue Light Card (paid for by us)
• Loyalty awards and life assurance
• Perkbox shopping discounts