Service Manager

Service Manager

• locations
• Home Based

• time type
• Full time

• posted on
• Posted Today

• job requisition id
• JR011733

Service ManagerHours: 9am – 5pm, flexible, working hours may change to meet business needs, this includes travel requirements and a flexible approach is therefore essential. Monday to Friday.Location: Flexible, Hybrid across closest service & HomeContract Type: Permanent

Salary: Up to £36,000

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

More Time is a fast‑growing social enterprise delivering high‑quality facilities management services with purpose at its core. We’re looking for an experienced and people‑focused Operations Manager to lead our services across multiple regions, supporting our teams, shaping best practice, and driving sustainable growth.

Working closely with the National Business Manager and Director of Social Enterprise, you will be responsible for day‑to‑day operational delivery, standards, compliance and team development. This is a hands‑on leadership role where your decisions directly influence our impact, our customers’ experience, and our future direction.

You’ll join us at a pivotal moment of expansion, giving you the opportunity to strengthen the foundations of a national service and help set the strategy for where we go next.

Main Duties and Responsibilities

Operational Leadership

• Lead and support Regional Team Leaders and Property Services teams to deliver high‑quality, consistent services across multiple contracts and locations.
• Oversee and manage the Facilities Management booking system, ensuring efficient allocation of work and timely communication with customers.
• Use More Time CRM and other tools to complete reporting, performance tracking, and operational transparency.
• Ensure services operate safely, ethically and in full compliance with regulations, policies, and contractual requirements.
• Support and guide trainees, apprentices and volunteers, working with Team Leaders to create a positive learning and development environment.
• Conduct or support site inspections across the country to maintain quality, safety and customer confidence.

Service Standards & Culture

• Set, maintain and champion high operational and customer service standards.
• Build a culture of accountability, teamwork and continuous improvement.
• Promote our social mission in day‑to‑day operations and ensure decisions align with our values.

Strategy & Growth

• Contribute to the development of More Time’s growth strategy, from quotation stages through to mobilisation of new contracts.
• Identify opportunities for business development, partnerships and new service areas.
• Network effectively to build relationships, raise the profile of More Time, and support income growth.
• Monitor and manage budgets, resources and operational costs to ensure viability and sustainability of services.

Collaboration & Stakeholder Engagement

• Work closely with the National Business Manager and Director of Social Enterprise to align operations with organisational goals.
• Communicate effectively with internal teams, customers, partners and stakeholders to strengthen trust and service reputation.
• Represent More Time professionally at meetings, events and customer engagements.

About You

You’ll thrive in this role if you are someone who combines operational expertise with a strong commitment to people and purpose.

Essential qualities:

• Experience in facilities management and/or remote operational management across multiple sites or services.
• A clear, confident and supportive leader with a fair and people‑centric approach.
• Skilled in managing teams, coaching individuals, and building high‑performing cultures.
• Excellent communicator with a strong customer‑service mindset.
• Proactive, practical, creative problem‑solver able to make decisions and adapt quickly in a growing environment.
• Highly organised with the ability to balance service delivery, stakeholder relationships and operational priorities.
• Committed to your own learning, development and wellbeing — and to supporting the same in others.
• Values‑driven, ethical, and motivated by delivering commercial success withsocial impact.

Desirable:

• Experience working in a social enterprise or purpose‑led organisation.
• Confidence working with CRM/booking systems and operational reporting tools.
• Understanding of safeguarding and working with vulnerable individuals or trainees (training can be provided).
• Full UK driving licence and willingness to travel nationally when required.

Why Join More Time

• A senior, trusted role with real influence over the direction and standards of a growing national service.
• Opportunity to lead with purpose — where people, development and impact matter.
• Profits are reinvested back into Waythrough, helping support employment pathways and community benefit.
• Work in a values‑driven organisation that balances commercial ambition with genuine social impact.
• Join at a pivotal moment of expansion, with plenty of scope to shape growth, processes and culture.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: