Service Lead
Service Lead
📍 Stockton – Bishopton Road
🕒 Full Time
💷 £27,310.83
We have an exciting opportunity for a Service Lead to join our residential support service on Bishopton Road in Stockton. This is a key role where you’ll lead a service that provides the right level of support to help people achieve their individual goals and live full and productive lives as valued members of their community.
Reporting to the Service Manager / Deputy Manager, you’ll be responsible for the day‑to‑day running of a 24‑hour service, ensuring safe, high‑quality, person‑centred support is delivered.
💬 About the Role
As a Service Lead, you will:
- Lead the day‑to‑day running of a 24‑hour residential service
- Ensure appropriate levels of support are delivered and staff rotas are effectively organised
- Act as a role model, ensuring services align with organisational values, CQC standards and best practice
- Support assessment of individuals and development of Person‑Centred Plans
- Ensure care is delivered in a way that promotes dignity, independence and quality of life
- Oversee medication procedures and ensure safe practice
- Liaise with families, professionals and external agencies
- Support individuals with daily living, personal care, household tasks and social activities where required
- Lead staff recruitment, induction, supervision and ongoing development
- Promote effective communication through team meetings and staff engagement
- Monitor attendance, performance and training needs within the team
- Contribute to budget management and ensure accurate record‑keeping
- Ensure health & safety policies are followed to maintain a safe environment
You’ll also play a key role in supporting individuals to develop independence, life skills and meaningful activities both at home and in the community.
🕒 Working Pattern
- Working within a rota including days, evenings, weekends and sleep‑in duties
- Participation in a 5‑weekly on‑call rota
- Flexibility to provide cover during holidays, sickness and emergencies
🎓 Experience & Qualifications
Essential:
- Demonstrable experience working with vulnerable people and/or individuals with learning disabilities
- Strong understanding of Person‑Centred Care
- Ability to contribute to effective leadership of a staff team
- Knowledge of needs relating to learning disabilities, mental health, autism or complex care
- Skills in supervision, administration and person‑centred planning
Desirable:
- Relevant qualification (QCF Level 3 or equivalent) or willingness to work towards it
- Makaton or sign language skills
💙 Personal Qualities
We’re looking for someone who can demonstrate:
- Professionalism and a proactive, enthusiastic approach
- Flexibility and ability to work under pressure
- Strong communication and literacy skills
- Self‑motivation and commitment to high‑quality support
💙 Our Values
Everything we do is guided by our values of:
Respect – Honesty – Responsibility – Excellence
🎁 Benefits and Rewards
At Real Life Options, we treat our people with the same respect and care we show to the people we support. In return, we offer:
🌴 28 days paid holiday (pro-rata for part-time)
📚 Fully accredited training to help you thrive
💰 Employer-contributed pension scheme
🏥 Health Cash Plan (for contracted staff)
❤️ £10,000 Life Cover
📞 Free Employee Assistance Programme (incl. counselling & financial support)
🛍️ Access to discounts via our Reward Gateway
💸 Financial Wellbeing Scheme
🤝 Refer-a-Friend Bonus
🌟 Staff Recognition Programmes
👥 Join Us
Join Real Life Options and help people live more independent, fulfilling lives as part of a supportive and values‑driven organisation.
Information
- Reference:
MH1612191StoSL - Location:
Stockton-on-Tees, Durham, United Kingdom - Postcode:
TS18 4PA - Employment:
Permanent - Salary:
£27310.83 to £27310.83 - Share: Share on Facebook Tweet Send email