Ref: 000025| Service Desk Analyst | Homebased, UK, Nationwide | 12 Month Fixed-Term Contract
However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary circa £30,500 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live) | 35 hours per week
We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.
Reporting to the Infrastructure and Service Desk Manager within the Technology Team. In the Service Desk Analyst role,you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for first and second line incidents.
Key Accountabilities and Main Responsibilities
- Act as the first point of contact, providing local and remote users with technical support and requests.
- Provide IT support to the organisation.
- Resolve IT incidents and service requests.
- IT equipment repair
- Maintain asset register.
Experience and Personal Attributes
- Direct experience of a service desk.
- Good understanding of Microsoft technologies
- Good understanding of software applications.
- Understanding of computer hardware repair.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Please click here to view the role profile.
To apply email: Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Closing Date: Sunday 19 July 2026 | Interview Date: Week Commencing 27 July 2026
Please note all roles close at midnight
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.