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Service Delivery Lead

STROKE ASSOCIATION
30,780 per year
Remote
Part-time
27th February 2026
Listed today

Ref: S11343  | Service Delivery Lead | Home-based, North West

However, travel  will be required as part of this role (may include team meetings or other work-related meetings including occasional overnight stays for training or national meetings) |

Salary  £30,780 per annum  (inner London weighting £2,370 per annum or outer London weighting £1,365 per annum  may be applied in accordance with where you live) | 21 hours per week.

We’re looking for an enthusiastic and motivated individual to work alongside our current Service Delivery Lead and wider service delivery team across the North West. The successful candidate will guide and inspire our North West teams towards a future where stroke survivors and their loved ones are supported to live their best lives after stroke.

The Service Delivery Leads report to the Associate Director for North West.

Here are the roles that make up this position:

Relationship ManagerIn this role you will contribute to service retention, development, locality income and services.Team LeaderIn this role you will coach and lead your team, supporting them to deliver and develop.Contract ManagerIn this role you will ensure the quality of commissioned contracts in our locality.Service Quality DeveloperIn this role you will deliver an oversight and understanding of each service in relation to resource, value, service specification, quality of delivery produced in order to support teams to identify issues and blockages and enhance service quality.NegotiatorIn this role you will represent the organisation in a professional and authentic manner articulating the needs of stroke survivors and the value our services bring.System InfluencerIn this role you will represent the organisation in a professional and authentic manner challenging the external health and social care systems where necessary and acting as a critical friend to improve the experience of people across the whole stroke pathway.Insight Gatherer and SharerIn this role you will prepare information with leadership colleagues around organisational key messaging to take to external meetings. You will share insight from meetings externally and internally with key colleagues to shape policy and work plans.ConnectorIn this role you will communicate and share relevant information on service delivery in our locality with leadership colleagues to enable us to discuss and update our locality plan and priorities.

You will have a proven record of:

  • Management experience in relation to service delivery
  • Experience of working in partnership with other organisations, ideally in health and social care/the NHS
  • Experience of leading high performing teams with paid staff and volunteers and experiencing in growing and developing staff, volunteers and teams.
  • Excellent communication skills
  • Ability to effectively balance a number of competing priorities, an agile and flexible approach to workload, and balanced decision making skills

This role requires travel across and within the North West locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Please click here to view the role profile.

To apply email: BusinessSupport.Recruitment@stroke.org.uk Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Closing Date: 27 February 2026 | Interview Date: 17 March 2026 and 20 March 2026

Please note all roles close at midnight

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.