Service Coordinator

Do you have great social skills and a passion to make a difference to the lives of vulnerable people within the community?

British Red Cross are looking for an enthusiastic and proactive individual to join our Oncology Transport Service team. This exciting position is for someone who has excellent interpersonal and communication skills and can lead and motivate people.

Somerset’s Oncology Transport Service provides vital transport to people who are living with cancer. You'll be helping them to attend appointments for chemo and radiotherapy treatment, by coordinating the team of volunteers who provide their transport. Working as part of a small and fast-paced team, you will play a crucial role in understanding people’s transport needs and helping to fulfil them. You'll also serve as a key point of contact for volunteers, recruiting and inducting them into the service. You’ll also provide day-to-day operational support to help ensure the service runs smoothly and passengers are provided with high-quality support.

This role is unique in that it supports an oncology transport service which is delivered solely by volunteers.

A day in the life of a Service Coordinator:

• You’ll manage a small team of staff and volunteers ensuring the people who need us receive the best possible service.
• You’ll spend approximately 70% of your working time in our office in Taunton. Working the small with staff team and assisting the volunteers.
• You’ll liaise with partnership agencies and stakeholders to promote the service and build meaningful relationships.
• You’ll produce and maintain monthly reports.
• You’ll be involved in the recruitment of new volunteers.

To be successful Service Coordinator you'll need:

• Experience of working with and supporting volunteers
• Volunteer management
• IT literate
• Understanding of how to improve service quality for the benefit of users
• Willingness to work flexible hours
• Ability to deal with queries in a diplomatic, professional and confidential manner
• Leadership skills and an ability to get the best out of people
• Knowledge of Health and Social Care services
• A manual UK driving licence, held for minimum of two years, and access to a vehicle (mileage will be paid for use of own vehicle).

Interested? Closing date for applications is Thursday 16 th April 2026. Please note: Early application is encouraged. We’ll be reviewing applications throughout the advertising period. We reserve the right to close the advert in advance of the advertised closing date. Interviews may be on-going during the advertised period.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.