Make a Difference in Your Community

Sandwell Best Start Family Hubs: Black Country Locality

Barnardo's is proud to lead the delivery of Sandwell Best Start Family Hubs across the Borough. These hubs provide a wide range of high-quality, locally designed services for families in the six town areas:

Oldbury, Smethwick, Tipton, Rowley Regis, Wednesbury, and West Bromwich.

Our commitment is to create strong, resilient communities by:

Promoting easy access to services
Reducing barriers to engagement
Building lasting connections with families

About the Role

We are seeking an experienced and proactive Service Administrator to be part of a team who leads and coordinates administrative functions across our Sandwell Best Start Family Hubs network and related services. This role will take a lead in Data and Comms which is an essential function of the service and will operate on site at all times.

This is a borough-wide role within a centralised administration function, supporting services across all hub locations. Your base location will be agreed upon appointment and will sit across Wednesbury and West Bromwich.

As a key member of the team, you will play a crucial role in ensuring services operate efficiently, remain compliant, and continue delivering positive outcomes for families.

Please see the attached Information Sheet for more details.

About You

We are looking for a highly organised and motivated administrator who can demonstrate:

Proven experience in data collation, data entry, auditing, and reporting.
Experience and confidence in using social media platforms, analysing engagement, creating publicity materials, and communicating effectively with a wide range of audiences.
Previous line management experience.
A flexible and adaptable approach, with experience supporting a range of administrative functions including front of house, finance, health & safety compliance, reporting, and general office administration.
Strong teamwork skills, with the ability to work collaboratively.
Excellent organisational and time management skills, with the ability to prioritise competing tasks.

Ideal Candidate

The successful candidate will be:

A confident communicator with strong interpersonal skills.
Proficient in Microsoft Office and data management systems.
Able to work independently and use initiative to solve problems.
Committed to delivering excellent customer service.
Passionate about supporting services that improve outcomes for children, young people, and families.

This is an exciting opportunity for an experienced administrator looking to take on a varied and rewarding role that makes a real difference.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Workplace Offer: What it means for you

Please note this role is on-site with an expectation at times to work from any designated site across Sandwell.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
Service related sick pay from day 1
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
Cycle2work scheme
Interest free season ticket loans
Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Reference number:23418
Job Title:Service Administrator EA5 - Data & Comms Lead
Location:Wednesbury/West Bromwich
Locality:Sandwell
Contract type:Permanent
Hours:30
Salary:£27,554 FTE
Closing Date:16 August 2026
Interview Date:TBC

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Service Administrator EA5 - Data & Comms Lead

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