Job Reference:

1676

Location:

Greater London

Hours of Work:

14.8

Salary:

£29,087 FTE per annum – (Pro-rata for part time hours - £11,634)

Contract Type:

Temporary Contract

Closing Date:

12 Feb 2026

ID: 1676 Service Administrator
Hackney WellFamily Plus Service

Hours: 14.8 hours per week (Part-time) - Remote and on-site working, flexible hours
Salary: £29,087 FTE per annum – (Pro-rata for part time hours - £11,634)
Contract: Temporary contract for 1 year
Location: Based in City and Hackney

Are you a self-motivated team player with a can-do attitude, solution-focused mindset, and a passion for making a difference? If so, we’d love to hear from you.
At Family Action, we transform lives by providing practical, emotional, and financial support to those experiencing poverty, disadvantage, and social isolation. Since 1869, we’ve been building stronger families. Today, we work with over 60,000 families through more than 150 community-based services, national programmes, and grants.
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The Role and the Service
We are looking for a Service Administrator to provide vital administrative support to the WellFamily Plus Service in Hackney. This established and dynamic service works in close partnership with primary care, offering practical and emotional support to adults and young people aged 16+.
The successful candidate will help the team meet safeguarding and case management compliance standards by ensuring referrals, communications, and digital systems are managed effectively. You will support the Service Manager and team members by coordinating communications, updating digital platforms, managing inboxes, tracking service data, and maintaining accurate records.

This role supports a high-performing team handling referrals from 36 GP practices across 8 Hackney neighbourhoods. With growing demand for support and increased administrative pressure on practitioners, your contribution will be crucial in keeping essential back-office functions running smoothly enabling our frontline workers to focus on delivering quality care.
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Your Impact
You’ll bring structure and clarity to busy service operations, streamline processes, and be the first point of contact for referrals and queries. Your accurate and timely data entry and support in gathering evaluation and survey data will contribute directly to safeguarding best practices and better service outcomes.
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Your Skills and Experience
• Proven experience in administrative roles, ideally within a health, social care, or community setting
• Strong communication and digital skills
• High attention to detail and ability to work in a fast-paced, team environment
• Confident in using multiple systems (e.g. NHS EMIS, Inform)
• Able to follow procedures and flag issues appropriately
• Organised, values-driven, and passionate about improving services
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Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity
will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
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What We Offer
• Generous pension scheme and leave entitlements
• Eye care vouchers and cycle-to-work scheme
• Flexible working options (discussed at interview)
• Wellbeing support and investment in your professional development
• Ongoing training and career opportunities
• A collaborative and innovative workplace culture

For an informal discussion about this opportunity please contact: Banu Aydinoglugil, Service Manager, Family Action WellFamily Plus Project on banu.aydinoglugil@family-action.org.uk, Tel: 07977186946.

We are forward-looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: 12th of February 2026 at 23:59
• Interview date: Third week into February 2026

Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.