Service Administrator

Service Objectives

The Warwickshire Children & Family Centre services improve the outcomes and life chances for all children, young people and their families by offering effective preventative and early intervention services, with a focus on those who are hardest to reach and are experiencing the greatest challenges in life. The service includes the coordination and administration of the designated Children & Family Centres, associated outreach provision, and volunteer coordination. The service delivers a range of stay & play and learning opportunities and supports service and community development.

Roles and responsibilities specific to this post

The role of the Service Administrator is to ensure administrative support within the North Warwickshire locality is provided in an efficient and effective manner.

The post holder will mainly be based at the Atherstone Children and Family Centre. The role may also require the post holder to work flexibly across the North Warwickshire to attend meetings, or on occasion to provide administrative cover at other local Children and Family Centres. For these reasons access to your own transport may be desirable, but not essential.

The regular work pattern for this part-time post is over 3-5 days between the hours of 8.30am-5pm, Mon - Fri. The flexibility to occasionally work additional hours to provide cover for annual leave, sickness, or occasional Saturday opening would also be desirable. 

We are looking to appoint an experienced Service Administrator. This is a busy and varied role where you will be required to work autonomously at times and as part of a team to deliver a range of services.

Can you:

• Provide and/or supervise the provision of an effective, service user friendly reception service and related office management systems
• Ensure that systems are in place and working effectively to maintain appropriate standards of cleanliness and food hygiene within the premises used by the service.
• Undertake tasks delegated from the appropriate manager to ensure the premises used by the service are secure and that systems to maintain security and safety are operating effectively. (This may involve key holder responsibilities.)
• Undertake or supervise health and safety and fire safety responsibilities, as delegated by the appropriate manager.
• Prepare financial information, deal with income and expenditure.
• Undertake/supervise the administration of service user referrals and maintain associated records.
• Produce management information, including HR, Financial and Service User.
• Oversee staff management including recruitment, induction and supervision.

 

Job specific requirements: It is especially important that the successful candidate is able to demonstrate experience of and/or an understanding of the following:

Education/Knowledge

• Well-developed numeracy and literacy skills at a level which will enable post holder to perform moderately difficult calculations and produce reports.

 

Experience

• Proven substantial office experience.
• Proven substantial experience of using IT packages including word processing, spread sheets, databases, Windows applications.
• Experience of operating financial systems including petty cash, budget monitoring and control.
• Experience of premises/facilities management.
• Experience of dealing with members of the public and other agencies.

You will need a friendly and welcoming disposition with good communication skills, the ability to work to deadlines, provide attention to detail, and multi-task. You will work as part of a committed, professional and friendly team to support improved outcomes for children and families.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

• Reference number:22675
• Job Title:Service Administrator
• Location:Atherstone
• Locality:North Warwickshire
• Contract type:Permanent
• Hours:18
• Salary:£26,751 FTE (£13,283 pro rata)
• Closing Date:12 April 2026