Senior Wayfinder
Sage House, Tangmere
Sage House, Tangmere
Full-time
Listed 1 week ago
Job Title: Reporting to: Salary: Hours: Days: Contract Type: Location: Community Wayfinder - (Dementia Information & Advice) Senior Wayfinder FTE £ 25 ,992 .00 per annum 37.5 hours per week Monday - Friday Permanent – Full Time Sage House, Tangmere, PO20 2FP & Local Community This role could suit someone with experience and background in health and social care, working in the community and an interest in Dementia. Position Overview Are you looking for a caring role where you really make a difference to people living with dementia? Are you support to customers living dynamic, warm, caring, energetic and passionate about delivering high quality with dementia and their families ? Great! then come join our team of likeminded people who are making a difference every single day. This Community Wayfinder role is a full -time, community-based , role working as part of a team to deliver high -quality support to people living with dementia and their families across West Sussex . The role complements our existing Community Wayfinder service which is designed to provide innovative and empowering support by providing information, advice and emotional support throughout the persons journey of dementia. The responsibilities of the role include creating a safe and supportive environment out in the community for our customers , to have open conversations, provide compassionate support and to deliver information. We are a busy charity, we’re constantly innovating and experimenting with new ideas do attitude and working collaboratively with the broader team to help make things happen will be a huge asset. It is an extremely rewarding place to work, and we create a positive and friendly environment for our customers. , so embracing that can You will also receive free onsite parking when at Sage House , 2 3 days annual leave plus bank holidays, an extra day off for your birthday and a workplace Pension and Life Assurance, plus other staff benefits. Would you like to come and be part of Wayfinder and be at the heart of all we do. our incredible team? Join us and become a Community To apply visit https://www.dementiasupporthubs. org/work-for-us. If you would like to discuss the role in more detail, please speak to Reece or Judith on 01243 888 691. Job Purpose Subscribing to the values of the Charity, you must be committed to working together with others to improve lives of people living with dementia and their carers. By working with integrity and commitment to maintain high professional standards and deliver excellence in our work, together at everyone matters. Sage House we ensure that High quality, compassionate and join us in delivering these organisational values. As a the local community, you will work as part of a team to deliver information and guidance to our customers which include ; friendly information services are key to our vision and we expect all staff to Community Wayfinder both at Sage House , and within Caring and treat ing people with compassion, kindness, dignity and respect while providing up to date information and guidance on dementia Responsive to what people need to adapt to living with dementia Inclusive, person -centred and innovative. The role will work in an effective team providing information and support in a positive, nurturing and safe environment. Responsibilities Work within the local community to deliver the unique Wayfinding service Suppo rt the Senior Wayfinder in creating an information programme to be delivered in the community Travel around West Sussex delivering the unique Wayfinding services to people in the community Provide accessible information that is current and accurate and give guidance on living well with Dementia, including emotional support Assisting at Community Outreach groups and on the Wayfinding Advice bus Provide support to customers and their carers to enable them to navigate their way through the health if required and social care system Deliver an effective customer focused service Provide face to face, telephone or email support and advice to enable our customers and their carers to make informed decisions Signpost and support access to the right services at the right time Provide emotional support to those customers who may be anxious about receiving a diagnosis or at any point of their journey Manage a case load of customers in the community Create and maintain key working relationships with internal customers, colleagues and external partners/organisations Ensure customer information is gathered and our care system database (Charitylog) is updated and accurate notes are keyed , adhering to the Data Protection Act & GDPR Support Equality & Diversity by respecting customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin Any other duties commensurate with the post Knowledge & Skills Kindness, empathy, energy and a positive attitude A friendly and approachable demeanour Organisational and planning skills Knowledge of dementia and the issues faced by people living with it as well as their carers Ability to work independently as well as part of a team Adaptable and flexible approach to work A can -do attitude and the ability to respond positively to changing priorities Delivering a high -quality standard of service Good communication and listening skills Competent IT user of Microsoft Office packages Accurate reporting and updating customer records/data onto care systems Good standard of written and spoken English Qualifications & Experience Educated to GCSE level or equivalent including English and Maths – essential Health & Social Care Qualifications (desirable) Prior training about dementia (desirable) Counselling experience - desirable Personal or lived experience of working with people living with dementia and their carers Customer service experience dealing with people face to face and over the telephone Experience of providing information, advice and guidance in either a paid or voluntary capacity - desirable The post holder is required to undertake an Enhanced DBS check which will be paid for by the Charity and the successful candidate must have own transport and full UK driving licence.