Senior Tenant Liaison Worker

We are recruiting for a Senior Tenant Liaison Worker to join our Help to Rent programme in Glasgow. Help to Rent enables people at risk of becoming homeless to access the Private Rented Sector by providing a deposit which is paid back over a period of 12-months. We also provide practical guidance on managing tenancies, finances, and rights and responsibilities, supporting tenants to build confidence and independence.

 

The Senior Tenant Liaison Worker will play a key operational and leadership role within the Help to Rent Glasgow programme. Reporting to the Housing Services Manager, the postholder will initially line-manage one Tenant Liaison Worker, with the expectation that as the service grows, the team and associated line management responsibilities will expand.

The postholder will be responsible for receiving and assessing referrals from Glasgow City Council’s Housing Options team, ensuring that tenants are appropriately matched to the Help to Rent service.

 

Main duties and responsibilities will include:

 

• Lead and oversee tenancy sustainment activities within the Help to Rent service, ensuring high-quality, person-centred support for individuals transitioning from homelessness into stable private rented accommodation.
•  Enable access to private rented accommodation by removing financial barriers, including arranging and monitoring deposit bonds and repayment plans
• Manage referrals from linked homelessness services, assess applications, and conduct interviews to confirm suitability for private sector rental accommodation.
•  Provide advanced tenancy sustainment support, including practical guidance on housing finance, benefits, rent accounts, and arrears management, while ensuring compliance with contractual obligations.
•  Conduct scheduled property and tenant visits (minimum every six weeks), using structured checklists to monitor tenancy health, financial arrangements, and property standards. Identify risks early and implement proactive solutions.
•  Directly line manage one Tenant Liaison Worker, providing supervision, coaching, and performance management to maintain service standards.
•  Support service growth and workforce planning, contributing to recruitment, onboarding and training as the team expands.
•  Build and maintain strong, collaborative relationships with private landlords, letting agents, and key partners, clearly articulating the objectives of the Help to Rent programme and the mutual benefits of participation.
•  Ensure accurate and confidential record-keeping, maintaining detailed case files, bond and referral management activity logs, and all required reporting documentation.
• Guarantee compliance with organisational policies, contractual obligations, and statutory requirements, including health and safety, safeguarding, and data protection.
•  Contribute to the development and delivery of the Annual Business Plan, ensuring team alignment with agreed objectives and service priorities.
•  Lead on performance monitoring, compiling and analysing Key Performance Indicators (KPIs) to track progress against contractual and organisational targets.

 

We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

 

It is essential for the successful applicant to be able to demonstrate experience in Housing Management, including tenancy sustainment, landlord liaison and supporting individuals at risk of becoming homeless. You will also have a comprehensive understanding of the Private Residential and/or Social Housing sectors incorporating relevant legislation, policies and best practice. 

You will be an experienced and confident communicator verbal and written, skilled at producing clear and professional reports. A strong leader, you will be able to demonstrate the ability to lead, support and motivate staff. 

 

A full valid driving license and access to a car for work purposes is essential, please note that you must hold insurance that covers both business and domestic use. 

 

We value our staff as our greatest asset and will provide the following working conditions: 

 

• The post holder will report to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 09.00 am and 5.00 pm with 1-hour unpaid break
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave