Senior Support Worker – Age UK Measham Neighbourhood Mental Health Café

Senior Support Worker – Age UK Measham Neighbourhood Mental Health Café

Fixed Term contract 31.03.2027

Age UK Leicester Shire and Rutland provide support and care to vulnerable individuals in our community. We are seeking a compassionate and resilient Senior Support Worker to join our team creating a safe and welcoming space for individuals struggling with emotional and mental health challenges.

About the Role:

As a Senior Support Worker, you will play a key role in overseeing the operations of the Mental Health Café, ensuring that individuals receive the emotional support they need in a comfortable, non-judgmental environment. You will manage two Support Workers, ensuring high standards of care, professionalism, and compassion is implemented.

This is a rewarding but demanding role, requiring strong healthcare skills, the ability to manage a team, and the resilience to navigate challenging situations. Your work will make a real difference to the lives of those in need of urgent support, providing comfort and reassurance when it's needed most.

Key Responsibilities:

• Oversee the day-to-day running of the Mental Health Café, ensuring a safe and welcoming environment.
• Manage, support, and coach the team of Support Workers, offering guidance, training, and supervision.
• Provide high-quality emotional and mental health support to individuals in crisis, ensuring their needs are met with care and professionalism.
• Maintain a clear and detailed record of service users' needs and progress, adhering to confidentiality and safeguarding protocols.
• Collaborate with other agencies and services to ensure individuals receive comprehensive support where required.
• Support individuals in distress, demonstrating patience, empathy, and a non-judgmental approach.
• Ensure compliance with safeguarding policies and procedures to protect vulnerable adults.

Key Skills & Qualifications:

• Formal qualification in mental health (e.g., NVQ Level 3 in Health & Social Care, or equivalent).
• Significant experience of working with individuals with mental health needs, including those in crisis.
• Strong knowledge of mental health issues, support techniques, and best practices.
• Excellent people management skills with experience in supervising and coaching teams.
• Friendly, approachable, and personable, with strong communication skills.
• Ability to maintain professional boundaries while building supportive relationships.
• Strong organisational and multitasking abilities, with excellent attention to detail.
• Good IT skills, including experience with care management systems and reporting tools.
• High levels of empathy, emotional intelligence, and situational awareness.
• Understanding of safeguarding and safeguarding procedures.
• Sensitivity to cultural differences and the ability to work in a multicultural environment.

Why Join Us?

• Make a difference: You will be part of a vital service that provides a lifeline to individuals in emotional and mental distress.
• Supportive team: Work alongside a dedicated and compassionate team of professionals who share your commitment to helping others.
• Development opportunities: Access to ongoing training and professional development.

If you're passionate about mental health support and have the leadership skills to guide a dedicated team, we'd love to hear from you. Join us in providing vital support to those who need it most.

Location: Age UK Measham, 40 High Street, Measham, Swadlincote, DE12 7HZ

Contract Type: Fixed Term Contract 31.3.2027

Hours: Tuesday 3pm-7.30pm – Friday 12pm-4.30pm    

Salary: £6579.40 per annum

Closing date : 10.04.2026

Interview Dates : 20 & 21 April 2026  

How to Apply:

Please submit your CV, cover letter, stating why we should consider you for this role, or complete an application form, which can be found on our website, or email jobs@ageukleics.org.uk

Age UK Leicester Shire and Rutland are an equal opportunities employer. We are committed to promoting a diverse and inclusive workplace and encourage applications from all sections of the community.

How to Apply

Download the application form – PDF

Download the application form – Microsoft Word document

Download the equal opportunities monitoring form – PDF

Download the equal opportunities monitoring form – Microsoft Word document

Download the disability information

Please return the completed forms by email to jobs@ageukleics.org.uk

If you do need to send hard copies please mark the envelope Private & Confidential, and post it to:

Human Resources, Age UK Leicester Shire & Rutland, Lansdowne House, 113 Princess Rd East, Leicester, LE1 7LA