Senior Support Assistant

As a

• Supporting the delivery of refugee services through outreach hubs, partnerships and remote channels.
• Maintaining accurate records and databases while ensuring confidentiality and data protection.
• Responding to enquiries and identifying urgent needs for casework or safeguarding intervention.
• Coordinating volunteers and providing guidance to ensure safe and effective service delivery.
• Handling cash, invoices and procurement tasks in line with organisational policies.
• Collaborating with colleagues and external partners to improve service quality and accessibility.

• Strong organisational and time management skills to handle competing priorities.
• Excellent written and verbal communication, with proficiency in English.
• Experience in support or administrative roles, ideally in high-pressure environments.
• Confidence using IT systems including databases, spreadsheets and Microsoft Office.
• Empathy and understanding of the challenges faced by refugees and asylum seekers.
• Ability to listen, provide emotional support and respond sensitively to vulnerable individuals.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.