Senior Service Manager

Empowering

Inclusive

Committed

Location Tower Hill / London

Salary £53,600 - £57,778 (pro rata)

Fixed Term Contract/Part time/18.75 hours per week

This is a Contract, Part time vacancy that will close in 8 days at 10:00 GMT.

About The Role

This post is offered as a secondment/fixed term opportunity for 6 months

Do you want to take the next step in your career in the charity sector?

We have an exciting opportunity for someone to join us as a Senior Service Manager in Camden, specifically overseeing the housing management element of our accommodation services with Camden alongside our Regional Head. The pathway includes vital accommodation services such as high need 24-hour services high accommodation & semi-independent accommodation, supporting over 150 clients across the borough.

In the role of Senior Service Manager, you will:

• Focus on the continued development and improvement of housing management within these services, best practise around this and maintaining strong compliance
• Ensure we have high quality accommodation for those that access St Mungo’s accommodation services in Camden
• Support, motivate and manage Service Managers and teams across multiple sites to ensure they can deliver a high standard and effective service to clients in relation to housing management, encouraging a person-centred approach in line with our recovery ethos and within psychologically informed environments.
• Work closely with the Regional Head to contribute and lead on the promotion, strategic and operational planning of the service (in relation to housing management) within St Mungo’s and the sector
• Build highly effective relationships with partners, landlords, commissioners, and other relevant agencies to deliver an effective service in relation to housing management
• Work with services to ensure our buildings are welcoming, safe and psychologically informed environments
• Ensuring voids and repairs are manged to a high standard
• Working with teams to ensure that Health & Safety tasks are all completed on time and to a high standard

Working days are: Tues, Wed, Thurs (18.75 hours across these days)

We support a flexible approach to work with opportunities for agile working; from home, and other St Mungo’s London or regional locations.

About you

We’re looking for someone who can lead a coordinated, consistent and strategic approach to housing management replated work across our Camden Accommodation services. If you bring the following, we’d love to hear from you:

• Have experience in housing management and support services
• Excellent communicator and able to use influencing skills in advising and supporting colleagues
• Methodical, highly organised, and able to manage multiple priorities and projects under pressure.
• Good working knowledge of housing management processes (including voids, rents, repairs, H&S tasks within an accommodation setting etc).

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 25th March 2026

Interview and assessments on: 1st April 2026

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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Published

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Closing

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