Title: Senior Service Charge Officer

Worcester, Worcestershire, GB, WR1 3ZQ

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Senior Service Charge Officer

Worcester based with a balance of home and office working

 

£31,797 - £33,494 per year

 

35 hours per week

 

We have an exciting opportunity for a Senior Service Charge Officer to join our Service Charge Accounting team. Based in Worcester, you will be working withing a wider team of 30 people. As a Senior Finance Officer, you will predominantly be responsible for supporting the reconciliation of accounts to ensure income and expenditure is appropriately accounted for, whilst also ensuring data is accurately recorded. The ideal candidate will have a positive attitude and will come from a finance background with excellent data analysis skills.

The role of Senior Finance Officer will include:

• Providing accurate and timely financial information whilst maintaining effective financial systems, to support decision making and business planning
• Supporting the reconciliation of accounts to ensure income/expenditure is appropriately accounted for and data accurately recorded identifying any potential issues for resolution
• Communicating effectively and maintaining good working relationships with internal and external stakeholders
• Identifying areas for improvement and shortfalls in service delivery and recommending actions to remedy this, as appropriate
• Supporting and assisting the wider Service Charge Team

Skills and experiences:

• High level of numeracy and literacy equivalent to GCSE grade C in English and Maths
• AAT part/fully qualified, or equivalent level of qualification or working towards

• Previous experience in a similar transactional finance role along with strong analytical skills is essential
• The ability to work to tight deadlines and prioritise work loads
• Excellent communication, customer service and interpersonal skills allowing you to negotiate effectively
• Outstandingly organised with a high degree of attention to detail and accuracy
• Proficient user of Microsoft Office applications with knowledge of income systems is advantageous

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Effective 1st April role salary is £28,646 with an additional policy allowance of £3,151 per annum (rising to £30,175 with an additional policy allowance of £3,319 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 14 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.