(Senior) Sales Officer
As part of our dynamic Sales & Development team, you’ll play a key role in welcoming new audiences and ensuring every interaction — from the first enquiry to the final applause — reflects our values and passion for great theatre. You’ll help identify and nurture relationships with new members, schools, groups, and community organisations while also supporting ticketing operations and audience insight.
This role is perfect for someone with exceptional communication skills who thrives on making connections, exceeding targets, and turning enthusiasm for the arts into meaningful engagement. You may already have sales or account management experience, or you may be graduating with all the raw skills and potential that means you will thrive in this role.
Above all, you will be someone who does their best work in a fast-paced, dynamic environment where every day is different.
Job Title: (Senior) Sales Officer
Department: Sales, Data & Ticketing Manager
Reporting to: Deputy Sales & Ticketing Manager
Terms & Conditions
Salary: £13.30 per hour (£26,972.40 per annum FTE)
Contract: Permanent contract
Working Hours: Our Box Office is open 10am – 2pm Tuesday to Saturday and before shows. We are happy to hear from candidates who are interested in a part time role (min 20 hours/ max 37 hours per week). Some evening and weekend work may be required. If you would like a conversation about how shift patterns could work for you, please contact Katherine Morrant at k.morrant@exeter.ac.uk
Holiday: 32 days (inc. statutory holidays) per annum per rata
How to apply
As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.
For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:
- Tell us about yourself and why you want to work at the Northcott
- Tell us how you meet the person specification
- Tell us about what professional support you might need if we were to offer you this role
And then upload a copy of your latest CV.
If you would like the information in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us at jobs@exeternorthcott.co.uk.
For an informal discussion about the role, please contact Katherine Morrant, Data & Ticketing Manager k.morrant@exeter.ac.uk.
Closing Date: Monday 23rd February 2026 at 9am
Date of Interviews: Week commencing 2nd March 2026 at the Northcott Theatre
NB
We’ll pay reasonable travel expenses for candidates invited to interview.
Key Duties & Responsibilities
Relationship Building & Sales Growth
• Reach out to and develop relationships with prospective members, schools, community groups, and local organisations, encouraging them to engage with our programme.
• Work with the Data & Ticketing Manager to grow memberships and donations, finding creative ways to enhance customer loyalty.
• Use data and insight from the box office system to identify new sales opportunities and audiences.
• Be the first contact for our members and administer our membership scheme including on-boarding, renewals and upgrades.
• Ensure every customer gets the most from their experience, promoting opportunities — from additional performances to hospitality and merchandise and donating to the charity — while maintaining a customer-first approach.
Ticketing & Operations
• Provide a warm welcome to everyone who interacts with our box office.
• Process ticket sales and customer queries over the phone on email and in person.
• Provide efficient day-to-day ticketing operations, ensuring smooth internal processes are followed, accurate data entry and reporting.
• Ensure cashing-up is completed at the end of a shift.
• Build and maintain events in the Spektrix ticketing system, ensuring accuracy in setup and reporting (we can teach you how to do this.)
Customer Care & Experience
• Deliver outstanding service — in person, by phone, and via email — ensuring every customer feels welcomed and valued.
• Collaborate with the Front of House team to ensure seamless event delivery.
• Work closely with Marketing & Development to maintain a smooth online booking and donation journey.
• Actively champion accessibility, helping to identify and remove barriers for audiences with access needs.
• Work with the wider team to raise and resolve customer concerns and respond to customer feedback.
Team & Administration
• Support the Sales, Data & Ticketing Manager and wider team in achieving departmental goals.
• To be the first point of escalation for our team of casual sales assistants.
• Assist the Sales & Ticketing Manager in ensuring a consistent experience for customers on box office ensuring effective handovers and sharing of information with the casual team.
• Maintain up-to-date knowledge of the theatre’s programme, business plan, and strategic priorities.
• Always work with impeccable accuracy and attention to detail.
• Cover appropriate tasks for the Deputy Sales & Ticketing Manager when they’re away.
• Undertake administrative tasks and other duties as reasonably requested.
• Always comply with GDPR regulations.
• Always Act with integrity in the interest of Exeter Northcott Theatre.
Person Specification
You may not meet every single requirement—if you’re excited about this role and believe you can make an impact, we’d love to hear from you.
Essential:
• Exceptional communication and interpersonal skills with the ability to build and maintain relationships with our audience and partners.
• Excellent organisation skills, efficient, and able to manage multiple priorities in a fast-paced, dynamic environment.
• A highly proactive, self-motivated approach with excellent initiative and problem-solving skills.
• Ability to interpret numerical, verbal and written information to identify opportunities.
• Ability to calculate averages, percentages, conversion rates and ratios.
• Ability to use Microsoft office suite and CRM systems e.g. Spektrix including accurate data entry (if you haven’t used CRM systems before, but you’re good at navigating online shopping platforms e.g. Amazon this is a similar skill set).
• Able to achieve sales and donation targets for the charity.
• Strong teamwork ethos with a customer-focused mindset.
• Able to work with impeccable accuracy and attention to detail at all times.
• Ambition and ability to continuously develop oneself and the organisation.
• Ability to work with integrity in the interest of Exeter Northcott Theatre at all times, adhering to charity policies and GDPR legislation.
• A genuine enthusiasm for theatre and live performance.
Desirable:
• Previous sales, fundraising or account management success, or a strong aptitude for ongoing customer engagement.
• Experience with a ticketing or CRM system such as Spektrix.
• Ability to work weekend and evening shifts
• Ability to meet our partners off site
About Exeter Northcott
Exeter Northcott is a city-wide organisation welcoming more than 100,000 people each year to live theatre and events at the Northcott Theatre on the University campus, and the Barnfield Theatre in the city centre. A registered charity, the Northcott offers a wide range of creative opportunities for and with the people of Exeter and Devon. These include year-round opportunities for young people through the Northcott Young Company; Elevate, a talent development programme for local artists and bespoke projects developed with community groups, schools, and other charities.
Exeter Northcott Theatre is a registered charity and is supported by the University of Exeter, Arts Council England and Exeter City Council.
Diversity & Inclusion
There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under-represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people from all backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, deaf and disabled people, LGBTQ+ people, or those experiencing barriers due to their socioeconomic background.
All deaf or disabled candidates who demonstrate that they meet the essential criteria for this role will be invited for interview.