Senior Operations Manager - Wakefield Talking Therapies

Job Introduction

Are you an experienced operational leader looking for an opportunity to make a meaningful difference in primary care mental health services?

We are looking for a Senior Operations Manager to join Turning Point and play a key role in leading our successful and innovative NHS Talking Therapies service in Wakefield.

Our NHS Talking Therapies service supports people experiencing anxiety and depression, providing timely access to evidence-based psychological therapies that help people improve their wellbeing, build resilience and move forward in their lives.

This is an exciting opportunity to operationally lead a committed, skilled and values-driven team, ensuring the service continues to deliver high-quality, person-centred care for the communities we support.

The role is based in Wakefield, with flexibility to work from home up to two days per week. Regular face-to-face working remains important, helping you build strong relationships, support a positive team culture and provide visible leadership across all levels of the service.

Role Responsibility

Established in 2009, the service has a strong track record of supporting people across Wakefield. As Senior Operations Manager, you will oversee the day-to-day operational delivery of the service, supporting performance, quality, workforce wellbeing and continuous improvement. You will have the opportunity to shape service development, drive innovation and ensure that people accessing support receive the right care at the right time.

With overall responsibility for contract delivery, financial performance, governance and regulatory compliance, you will play a key role in ensuring the service meets national NHS Talking Therapies standards, delivers excellent outcomes for service users and remains responsive to the evolving needs of local communities.

Previous NHS Talking Therapies experience is not essential. What matters most is that you are confident managing challenge, meeting deadlines and leading in a target-driven environment. You will be committed to equality, diversity and inclusion, and able to demonstrate empathy, compassion and understanding for the people we support. You will also ensure colleagues are supported, motivated and clear about their role in delivering the best possible care.

The Ideal Candidate

You will bring experience of working within health, social care or a related operational environment, ideally with an understanding of mental health services. You will have strong leadership and line management experience with multidisciplinary teams, a proven ability to meet targets and drive service improvement, and the confidence to manage competing priorities in a busy service.

You'll be a skilled relationship builder who can work effectively with commissioners, NHS partners, and internal stakeholders, while maintaining a strong focus on quality, governance, and outcomes. Experience within NHS Talking Therapies or mental health services would be highly desirable.

Experience of contract management, partnership working and budget oversight would be highly beneficial, alongside the ability to lead with warmth, clarity and accountability.

Most importantly, you'll be passionate about improving lives, leading through change, and creating a high-performing, inclusive culture where people can thrive.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 34 days’ paid holiday a year increasing to 36 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point

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