Senior Database Officer

Recruitment Pack

Senior Database Officer

March 2026

Welcome from Kath Abrahams,
Chief Executive

A lot has changed in the 30 years since Tommy’s started – not least the charity itself, which was founded
by 2 obstetricians working from a hospital cupboard and has grown to become the UK’s leading pregnancy
research charity.

In that time, we’ve heard from thousands of people sharing their stories of heartbreak and devastation,
supported families at every stage of their pregnancy journey and built a very special community of support.

We remain the largest charity funder of pregnancy research, and in 30 years, we’ve made huge progress
researching causes of pregnancy complications and baby loss. We’ve found new tests and treatments that
have made pregnancy safer and transformed families’ lives.

We’ve ensured women and birthing people across the UK have access to the most up-to-date, evidence-
based, lifesaving pregnancy information. We’ve shaped national healthcare guidelines and broken some of
the silence surrounding baby loss. But there is still so much to be done.

Right now, half the adults in the UK have either experienced pregnancy loss themselves or know someone
who has, and over 48,000 babies are born prematurely every year.

We think that’s unacceptable, and we are here to change that.

How do we do this? Tommy’s is a medium-sized charity, but we think and deliver big. We are focused in
meeting our goals, but we also want everyone to have  a healthy work-life balance and feel well looked
after. The wellbeing and personal development of our colleagues is a priority for us.

But  don’t  just  take  my  word  for  it.  Creating  an  environment  that  allows  our  team  to  feel  included,
engaged and that they're able to bring their best selves to work is a priority for us and we encourage
regular feedback. In our 2024 annual employee experience survey, over 80% of the team say they value
the people they work with and feel their line manager provides great leadership.

I hope you will consider applying and joining the Tommy’s family.

 Kath Abrahams, Chief Executive

A bit about Tommy’s

Tommy's is the leading charity that exists to stop the heartbreak and devastation of baby loss and make
pregnancy and birth safe – for everyone.

Bringing together a network of researchers, healthcare professionals and passionate supporters, Tommy’s
is a community dedicated to making pregnancy safer and helping more families bring  their babies' home.
Together, we’re finding ways to stop miscarriage, stillbirth and premature birth by translating our research
into breakthroughs which change the lives of women, birthing people and their families.

To achieve our mission, we’re driving change through:

•  Our world-leading research which is growing evidence, finding new tests and treatments and improving
maternity care for all. We fund 4 research centres in the UK that investigate  and find treatments for
miscarriage, stillbirth and premature birth, and to improve outcomes for women and birthing people.

•  Our partnerships with specialist NHS clinics for those who need additional care and support.

•  Our clear and expert information for everyone at any stage of their pregnancy journey, with our midwife

helplines to give extra support when it’s needed.

•  Our public health campaigns and policy work, seeking to mobilise for change and raise awareness of the
scale of the issue to bring about much-needed improvements – and consistency – in care nationwide.

•  Our partnerships with communities and experts to tackle inequities and reduce health disparities for

those most at risk of pregnancy complications and loss.

This is only possible thanks to our supporters and partners who help us to achieve more impact.

With the strength of our community, we know we can make change happen. Together, we can save
babies’ lives.

Our mission and impact

•  We lead research and transform care.

•  We provide expert information and support throughout the pregnancy journey.

•  Working with communities and partners, we challenge inequities and campaign for change to

make pregnancy and birth safer for all.

•  Together, we save babies’ lives.

We believe we have the formula right for driving change. During 2023-24:

Future plans

To make sure we can have the greatest impact, we have 4 priorities which will help us drive change:

❖  Grow evidence, because baby loss and pregnancy complications are not inevitable.
❖  Improve care, because everyone should be provided with the best care and support.
❖  Tackle inequalities, because everyone deserves the same opportunities for a healthy pregnancy

and birth.

❖  Mobilise for change, because together, we will make pregnancy safer and save babies' lives.

What’s more, we want to better support partners, reach more men, tackle pre-conception health, drive
more behaviour change to make pregnancy safer, continue to break the silence around baby loss and so
much more!

Benefits of working here

An overview of the full range of contractual and non-contractual benefits Tommy’s people can get.

❖  25 days’ paid holiday, increasing by 1 day (after two years of service), up to 30 days after you have

been with us for 5 years. Paid bank and public holidays on top.

❖  Buy up to 5 extra days of holiday and spread the cost over the whole calendar year if you want. No

qualifying period – you can start this from Day 1.

❖  6 ‘flex’ hours to use each month to suit your lifestyle. Come in late, leave early or extend the weekend

to suit your lifestyle – just make up the working hours within the fortnight.

❖  No long-hours culture. We work hard within our contractual hours, but we strongly discourage late

working. We value the quality and efficiency of your work – not the length of time you put in.

❖  Have a proper lunch break! We insist our people have their lunch away from their desks, so you

should always get a proper break. No one should work through their lunch at Tommy’s.

❖  And ‘health breaks’– have a long lunch (2 hours) and just make up the time on the day. No special

arrangements to make.

❖  Recognition of private time and space for prayer / religious observation - just speak to your manager.

❖  2 weeks’ fully paid Sabbatical after 5 years’ completed service

❖  Social committee – book club, karaoke, cinema, or just a good meal out: all suggestions are

welcome, and everyone is invited to join in.

❖  Be part of some of the greatest mass-sporting events in the UK – our wonderful supporters run in
the London Marathon and take part in Tommy’s iconic London Landmarks Half-Marathon, as well as
many other community events across the country. As a Tommy’s colleague you’ll get to join in the fun
and make sure our supporters have the best possible experience – and of course get Time Off in Lieu
(TOIL) for the time you put in.

❖  Keep your work and home life separate. We like our colleagues to enjoy their personal life as well as
their working life. No-one is expected to address work matters outside of working hours unless it’s a
pre-arranged event.

❖  Career-development. All our colleagues are encouraged to join in career-development discussions.

As Tommy’s goes from strength to strength, we want to know how you would like your career to grow
with us. A quarter of our people have been with Tommy’s for 4 years or more.

❖  Wellbeing. Our comprehensive Employee Assistance Programme includes mental health support,

medical and dental support as well as specialist bereavement counselling and expert probate advice.

❖  Season-ticket loan scheme – or use the loan to buy a bike. Spread the cost of your purchase with

an interest-free loan from Tommy’s, after your probationary period is completed.

❖  Free eye tests – get your sight tested and we'll refund the cost of the test. And there’s a £50

contribution from Tommy’s if you are prescribed glasses - even if they are not for computer use.

❖  Home working allowance – claim up to £50 per year on any home working equipment you may need.

❖  Company sick pay. We have a great attendance rate at Tommy’s, but if you are sick in any rolling 12-
month period you can qualify for up to 20 days’ full pay. If you are sick within your probation period,
you are entitled to 50% of this allowance.

❖  Life insurance – should an employee die during their time at Tommy's, we'll provide a cash pay-out of

4 times salary to their family or nominated person.

❖  Compassionate leave. We know people sometimes experience personal difficulties, such as a

bereavement, which may affect your work. That's why we offer 5 days of paid compassionate leave
(pro-rata for part time employees) to assist employees during this period.

❖  Parental bereavement leave. The pain of losing a child is incomparable. In the unfortunate event this
should happen, we offer up to 2 weeks paid leave to support our employees during this painful time.

❖  Enhanced maternity & parental leave pay. No surprise here, babies are close to our hearts! We
are mindful of the financial impact that may come with having a new bundle of joy, so we offer
both enhanced paternity and maternity pay.

❖  Training. We offer several different training programmes to assist with your personal

development, such as structured training for line managers and other role-specific training - to
be agreed with your line manager.

❖  Pension scheme. You’ll be enrolled in the first month of you starting: stay in the scheme if you

wish or opt out if you prefer. Contribution rate is 4% employer and 4% employee.

❖  Centrally located, attractive offices – with a wide range of shops, cafes and bars – and great

transport links – right on the doorstep.

❖  Hybrid working – Tommy's employees are required to be in the office a minimum of 2 days per

week and are provided with a laptop to facilitate this.

Equity and diversity

At Tommy's, we know how important it is to recognise and value differences in our team. That’s how we
can build a passionate, effective workforce who are all driving together to meet our vision to  stop the
heartbreak and devastation of baby loss and make pregnancy and birth safe – for everyone.

We are committed to making our organisation a place where everyone  is treated fairly, has the same
opportunities,  is  supported  to  achieve  their  very  best  and  feels  welcome,  included  and  part  of  the
Tommy's team.

Our Equality, Diversity and Inclusion group is at the heart of our workplace and strives to make Tommy's
an organisation whose work and culture reflect the families that we work with, our supporters and the
baby loss community as a whole.

We strive to create an inclusive culture where people feel valued, involved and appreciated, with a sense
of belonging regardless of their differences. We aspire to achieve this by learning from peoples' lived
experience, listening to their views, adjusting how we interact with our staff and reviewing processes,
training and policies to ensure they align with our goal of being an inclusive employer.

Our EDI vision

Tommy’s  is  here  for  every  baby,  parent  and  parent-to-be.  Whoever  you  are  or  wherever  you  live,
everyone should be able to have a healthy pregnancy and baby; we want to bring about change so fewer
babies die during pregnancy and birth and fewer people experience pregnancy complications. We know
that Black women, Asian women and women from other diverse ethnic groups are currently the most
vulnerable and high-risk when it comes to pregnancy outcomes, as are women and birthing people from
communities with high levels of deprivation.

Workplaces that welcome parents and pregnant people and are diverse in age, ethnicity, gender identity,
marital or civil partnership status, race, religion and belief, sexual orientation, and physical or mental
abilities are better and more innovative organisations and more representative of those we seek to help.

Tommy’s embraces and harnesses the talents, skills and experiences of everyone who wants to help us
in our mission to make pregnancy and birth safer for all. We are determined to be an organisation that
truly values what all people can contribute to our cause and passionate about helping everyone who
needs our advice and support.

Our recruitment process could involve one or more interviews; a written or oral assessment; and the
online completion of psychometric questionnaires. If you are invited to an interview and you have a
disability or condition which could impact on your ability to participate in Tommy’s recruitment process,
please let us know before your interview by emailing the Manager who is recruiting for this position.

We  will  be  very  pleased  to  make  any  reasonable  adjustments  to  our  recruitment  process  that  are
necessary to accommodate any long-term medical condition or disability you have. If you share such
information with us, we will keep it confidentially, and we will only use it to make sure that we fulfil our
employer responsibilities towards you.

We will only keep it for as long as we need to, and we will then destroy it confidentially.

Role details

Place of work

Head Office, Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB

Hybrid between home and office - with a minimum 2 days per week in the
office for full time employees

Salary

£35,500 - £37,000

Contract type

Fixed term -12 months

Reports to

Head of Data

Hours

35 hours

Team description
What does the team do?

The Database Team is responsible for the management of Tommy’s CRM system, ensuring that the data is of the
highest quality and is fully compliant with both internal and regulatory requirements.

The team manages all data transfers to and from the CRM system and ensures that the organisation is able to make
the most effective and productive use of both the system and the data within it.

Position purpose:

The role is responsible for management of the Raiser’s Edge NXT CRM system including
user management, data transfers and maintaining data quality to help grow Tommy’s
business and achieve strategic fundraising goals. The role will also participate and
occasionally lead on data projects including areas such as process improvements and
delivering reporting and analysis.

•  Manage, maintain and optimise of the organisation’s CRM (Raiser's Edge NXT) to

ensure accurate and up-to-date data

•  Processing all incoming donations, ensuring data is correctly entered and maintained
•  Ensuring high standards of data quality, GDPR compliance and robust data controls
•  Manage data related enquiries providing timely and appropriate responses.
•  Processing the regular Gift Aid claims
•  Monthly reconciliation with finance systems
•  Leading data cleansing and housekeeping projects including consent and Gift Aid

projects
Improve processes to increase efficiency, automation and accuracy

•
•  Training and supporting staff in the effective use of the CRM
•  Assist in delivering regular and ad hoc reports, analysis and data selections to support

fundraising and marketing activity
Income on CRM reconciles to income on finance system and is accurately coded

•
•  CRM has the highest data quality e.g. up to date and accurate
•  CRM and all relevant processes are fully compliant with GDPR
•  Following training on Tommy’s Data Team processes, confidently import, update and

clean data as required.

•  The role will be the main point of contact for many of the internal teams within Tommy’s

Major/Key
Responsibilities:

Measures:

Authority/Decision
Making:

Challenges:

projects and processes

•  Learning processes for the large number of data transfers

•  Tommy’s is an ambitious charity with plans to grow – which will require new products,

Key Contacts:

Experience:

Internal

Head of Data
Database Officer
Finance Team
Supporter Development Team
Fundraising Teams

External

Blackbaud Technical Support – all matters
relating to Raiser’s Edge
Corporatec – Tommy’s IT support company
JustGiving – Events fundraising
Enthuse – Events fundraising
Go Cardless – Direct Debit processor

Required

Desirable

•  Proven experience managing a CRM

•  Experience of producing data

selections

•  Experience of writing SQL queries
•  Excellent analytical skills and

experience creating dashboards or
visual reports using Power BI or
similar.

•  Experience of Raiser’s Edge NXT

system as a Database Officer or similar
role

•  Experience acting as a system

supervisor/ administrator, including
managing users, access privileges and
system settings

•  Ability to explain technical concepts
clearly to non-technical colleagues

•  The ability to train and support

colleagues with varying levels of
technical knowledge

•  A proactive approach to continuous
improvement and best practice

•  Excellent communication and
relationship-building skills.
•  Strong understanding of data

protection, GDPR, and best practice in
handling supporter data

•  Knowledge of fundraising techniques

including direct mail, digital fundraising,
and supporter journeys

Person specification skills required

Qualities, Skills &
Knowledge:

Required

Desirable

•  A positive solution approach to

problem solving

•  Ability to manage multiple priorities
and consistently meet deadlines

•  Excellent attention to detail
•  A proven ability to identify problems
in current systems and processes
and implement changes to improve
efficiency

Languages:

Required

Desirable

•  Clear business English
•  Ability to explain complex processes

and ideas in simple terms

Competency Success
Profile:

•  Builds positive, collaborative working relationships
•  Takes personal responsibility for completion of tasks to a high standard, irrespective

of challenges encountered along the way

•  Robust and stable under pressure.

Tommy’s values

We are evidence-driven: we find and follow evidence, and it guides us in achieving the greatest impact.

We are inclusive: we put tackling inequity at the heart of everything we do and treat everyone with
empathy, consideration and care.

We are collaborative: we know we’re stronger when we work together and build lasting relationships with
communities and partners

We are courageous: we are bold and unafraid to challenge established systems and thinking.

Data protection
Tommy’s collects information about its job applicants, employees and others. Such information is collected
and used fairly, stored safely, not disclosed unlawfully and destroyed when it is no longer required.

A copy of Tommy’s Employee Data Protection and Privacy Policy, including Retention of Employee Records,
is available on request from Tommy’s Data Protection Officer.

Find out more
tommys.org
020 7398 3400
mailbox@tommys.org

Nicholas House
3 Laurence Pountney Hill
London EC4R 0BB