Job Introduction
Senior Business Support Officer
Salary Band 8 - £31,022 - £33,699 per annum
1x Permanent & 1x Fixed Term Role Available
This is a permanent position, working 37 or 18.5 hours per week, depending on service delivery needs across Bradford—including Bradford City Centre, Keighley, and Shipley.
Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.
We are fully committed to equal opportunities and we welcome applications from all backgrounds.
About the role:
The Senior Business Support Officer is integral to the effective daily management and delivery of essential business administration services across Bradford Children and Families Trust. This hands-on, strategically focused role requires active involvement in both planning and execution, ensuring that business support is not only operationally sound but also continuously evolving to meet service needs. Acting as Team Lead, you will mentor and guide the administrative team, fostering a culture of collaboration and high performance to deliver consistently outstanding support to internal stakeholders.
Within Children’s Social Care, you will provide a highly confidential and comprehensive Business Support service, taking ownership of all core administrative functions. Your responsibilities will include organising and facilitating weekly panels for complex decision-making, assisting with management investigations, and producing clear, insightful reports. You will play a key role in supporting management across various domains, such as IT, HR, recruitment, data management, and performance monitoring, ensuring that these functions operate efficiently and effectively.
You will champion improvements to internal procedures, proactively responding to changes in Government policy and identifying opportunities to enhance processes for greater service efficiency. Maintaining accurate records and service-wide information systems in line with user guidelines and procedures will be central to your role, underpinning the Trust’s commitment to reliable information management.
The Senior Business Support Officer will deputise for the Business Support Manager as needed, sharing responsibility for staff supervision and coordinating business support activities. Your leadership will be crucial in ensuring the smooth and efficient running of the service, contributing to meaningful improvements for both staff and the families we support.
Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values/ are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.
Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
You will also:
Demonstrable expertise in advanced administrative functions, including highly accurate minute-taking, and a comprehensive working knowledge of a broad suite of digital tools—especially Microsoft Excel and Word.
Able to represent the Trust as the first point of contact, delivering a warm, approachable, and authoritative reception service, and handling complex enquiries from the public, parents, and partners with professionalism and diplomacy.
Self-driven able to take ownership of tasks, anticipates service needs, and proactively identifies and implements solutions to achieve and exceed business goals.
The ability to foster a collaborative and supportive team culture, adapt to shifting priorities, and provide operational cover, ensuring continuity of service and high performance within a diverse, multidisciplinary environment.
A strong track record of managing complex, competing priorities, coordinating multiple workstreams, and delivering to tight deadlines, all while maintaining a strategic focus on Trust-wide business objectives.
Essential Qualifications and Skills
- Level 3 qualification, or NVQ Level 3, in Business Administration (or equivalent), reflecting senior responsibility.
- Five GCSEs or equivalent qualifications, including English and Maths.
- Exemplary customer service skills, with the gravitas to engage confidently at all organisational levels and with external partners.
- Meticulous attention to detail and commitment to the highest standards of information accuracy and confidentiality.
You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays
- Excellent Local Government pension
- Family-friendly policies and enhanced parental leave
- Health & wellbeing support, including Occupational Health and counselling
- Professional development and career progression opportunities
For full details of our benefits, please see the attached ‘Our Benefits’ brochure.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If shortlisted, you will be required to disclose relevant information regarding criminal history prior to interview.
A Disclosure and Barring Service (DBS) check including a check against the Children’s barred list, will be carried out on preferred candidates.
To arrange an informal discussion, please contact Georgia Nahajec – Service Manager Business Support via georgia.nahajec@bradfordcft.org.uk or Nicole Jagger – Business Support Manager via Nicole.jagger@bradfordcft.org.uk
Closing Date: 01/02/2026
Interviews: Week commencing 09/02/2026