Senior Advice Session Supervisor

Apply before 9am on 4 August 2026.

Job summary

Salary

PO1 - £44,014 to £45,923 per annum pro rata

Location

Citizens Advice Southwark

Workplace

Office based

Contract

Permanent

Hours per week

35

How to apply

You can check for more information and how to apply.

Interviews will take place on 7 August 2026.

About the role

This is an exciting opportunity to join our team as Senior Advice Session Supervisor. You will lead a team of staff and volunteers in providing high quality information and advice services across our two main offices in Peckham and Walworth by face to face, telephone and digital access channels.

The role includes:

• Supervising advice and information sessions

• Undertaking advice and research and campaigns work

• Deputising for the CAS Service Manager in helping to ensure the smooth running of the Service

• Assisting in preparing monitoring and project reports

• The support and supervision of a team of paid staff and volunteers

To be successful in this role you will need:

• A minimum of one year’s experience in the supervision of advisers. This should include an understanding of the provision of staff and volunteer support, supervision, development and motivation.

• Recent experience of advice work including advising or supporting on complex cases in social welfare law.

• Knowledge of the type of social policy issues facing the local community, and a commitment to influencing social policy.

• A commitment to the Citizens Advice aims, principles and equal opportunities policies