Seasonal Retail Assistant

Seasonal RetailAssistantRecruitment PackJob Title:                 Reporting to:          Hours:Salary:  Location:Non-ContractualBenefits:Deadline:To apply:                  Outline of the roleSeasonal Retail Assistant(Key Holder & Volunteer Coordinator)Retail Operations ManagerPart-time, Seasonal (2 days out of 7 per week)Real Living WageNewquay HQEmployee Assistance Programme, Cycle to Work Scheme.Saturday, 28 of February 2026thPlease send your CV and a short covering statementexplaining why you’d be a great fit for the role toedc@waveproject.co.ukThe Wave project is charity that uses surfing as therapy for young people acrossthe UK To help raise fund to support our projects we have a for many years solddonated surf gear and new branded products online and in our Newquay store. Aspart of our Pre-loved Wetsuit Scheme in Partnership with SUEZ and The Cornwall &Isles of Scilly Good Growth fund we have and exciting newly refurbished shopoffering a larger selection of pre-loved wetsuits. Our aim is to reduce the amountof waste neoprene going to landfill by selling them in our new vibrant andcustomer-focused retail store dedicated to providing exceptional service andquality new and pre-loved products. We take pride in creating a welcoming andinformative environment for both our customers and our team, including ourvolunteers and beneficiaries.The Wave Project is a values-led organisation, and we live and breathe our valueseveryday: Care, Safe, Brave, Integrity, Inclusive, Impactful and Thrive. About UsAbout the roleWe are looking for a dedicated seasonal Retail Assistant to join our team for 2days out of 7 per week during peak season (likely April - September 2026). Thesuccessful candidate will be responsible for assisting customers, overseeingdaily retail operations, and ensuring the recruitment, retention andcoordination of volunteers. This role also includes key holder responsibilities,requiring the ability to open and close the store independently andecommerce order processing.Key ResponsibilitesProvide excellent customer service, ensuring a positive experience withinstore.Process transactions accurately using the epos system and handlecash/card payments.Assist with stock management, including replenishment and visualmerchandising.Act as a key holder, responsible for opening and closing the store securely.Recruiting volunteers Promotion of the charity and sign posting general enquiriesSupervise and support volunteers, providing guidance and training wherenecessary.Maintain store cleanliness and organisation to create an invitingatmosphere.Adhere to all health and safety regulations and company policies.Support any promotional activities or seasonal sales initiatives.Process and handling of donated goods Skills & ExperiencePrevious retail or customer service experience essential.Experience in a supervisory role or volunteer management is an advantage.Reliable and trustworthy, with the ability to manage store security.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Organised, with attention to detail and problem-solving skills.Flexible and willing to adapt to the needs of the business.BenefitsCompetitive pay in line with the UK Living Wage.Supportive and friendly work environment.Valuable experience in charity retail operations and volunteermanagement.Opportunity to contribute to a meaningful community-focusedorganisation.The Wave Project 6 Fore StreetNewquayTR7 1LNTelephone: 01637 820830Email: info@waveproject.co.ukWebsite: waveproject.co.ukTHANK YOUFOR YOUR INTEREST Follow us@WaveProjectUK© The Wave Project 2024. Registered England and Wales Charity Number 1163421,Registered Scottish Charity Number SC046500