Seasonal Operations Host SOH

• Location
• Newquay Zoo, Trenance Gardens, Newquay, Cornwall, TR7 2LZ
• Salary
• National Minimum Wage
• Application Deadline
• Monday, April 20, 2026
• Job Summary

• Join our team and help deliver outstanding customer service across admissions, retail, food & beverage and front‑of‑house areas. We’re looking for friendly, confident and reliable individuals who enjoy working with the public and keeping operations running smoothly.

  The Role

  You’ll welcome visitors, answer enquiries, sell tickets and retail items, support food & beverage service, maintain cleanliness and safety standards, and help ensure every guest has a great visit.

  Salary: National Minimum Wage

  Contract: Seasonal

  Length of Contract: April to September 2026 or School Holidays only

  Key Responsibilities
  • Provide warm, professional service and accurate information
  • Handle enquiries in person, by phone and email
  • Sell and validate tickets, operate tills and upsell memberships/experiences
  • Support retail: serving customers, merchandising, stock checks and deliveries
  • Serve food and drink, prepare simple items and follow hygiene/allergen procedures
  • Keep all front‑of‑house, F&B and seating areas clean, tidy and welcoming
  • Manage queues, visitor flow and play‑area safety
  • Support security, access control and emergency procedures
  • Complete cleaning tasks, logs and compliance records
  • Move stock/equipment and check wheelchair/scooter hire items
  • Follow all cash‑handling and record‑keeping procedures
  • Report maintenance issues, visitor concerns and operational problems
  About You
  • Friendly, approachable and confident with visitors
  • Great customer service and communication skills
  • Works well in a busy, hands‑on environment
  • Reliable, proactive and able to follow procedures
  • A positive team player with flexibility to support different areas
  • Experience in customer service, hospitality or retail is helpful but not essential — full training is provided.

  At Newquay Zoo, we believe taking care of our team is just as important as caring for our animals. That’s why we offer a benefits package that’s packed with perks: enjoy 33 days of paid holiday pro-rata, free branded uniform to keep you looking sharp, and access to top-tier training—from First Aid to driving a tractor. Your family can join the adventure too, with free zoo entry for loved ones, plus sweet discounts on food and retail while you’re on site. We’ll make parking a breeze with free staff spaces and support your wellbeing through our Employee Assistance Programme.

  We proudly champion equality of opportunity for all our team members. We welcome applications from individuals of all backgrounds and identities, including but not limited to age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships. Inclusion isn't just a policy—it’s part of our culture. Everyone deserves the chance to thrive here.

  We’ll be reviewing applications and inviting candidates to interview throughout the advertising period—so don’t wait! If this opportunity speaks to you, send your application in as soon as possible. The role may be filled before the closing date
• Job Profile
• Job Profile document