Title: Scheme Manager

London, London, GB, SW1P 4BS

Scheme Manager

 

London

 

£27,452 - £28,896 per year

 

35 hours per week – Monday to Friday - 9:00am to 4:30pm

We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living team, based in South West London. This role is lone working and is responsible for ensuring high-quality day‑to‑day management and a safe, compliant living environment for residents within our Dean Abbott House scheme.

The role of Scheme Manager will include:

• Contacting and liaising with residents and agencies to ensure residents are being look after
• Assist with part of the lettings process including sign-ups, viewings, pre-void inspections and key management
• Conduct compliance checks and scheme inspections to ensure health and safety regulations are met
• Maintain accurate records and manage extensive computer work efficiently
• Liaise with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
• Liaise with internal teams to deliver an efficient customer first service
• Identify and report potential repairs or faults at the scheme and monitor to completion
• Effectively manage anti-social behaviour caused by dementia needs, complex needs etc, which may include gathering relevant information to support this and manage the complaint process for the service area

 

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Excellent interpersonal and customer service skills to build strong relationships
• Strong time management skills and the ability to work independently in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• Travel is a requirement of the role, therefore a full valid driving licence is essential

 

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

 

Our Benefits    

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

• Role salary is £27,452 (rising to £28,896 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £29,413 based on 37.5 hours per week rising to £30,961 after 12 months service and subject to satisfactory performance

 

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 22 July 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

 

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   www.sanctuary.co.uk/join-our-team

 

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.

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