Salesforce Delivery Chapter Coordinator

Job Description

Job Title: Salesforce Delivery Chapter CoordinatorContract Type: PermanentSalary: £33,177 Per annum (£36,669 is achieved after 12 months successful performance in the role)Working Hours: Full Time – 35 HoursWorking Pattern: Monday to Friday Location: Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Salesforce Delivery Chapter Coordinator
Riverside Digital and Technology delivers value through product-led, DevOps-enabled squads, with a strong focus on cadence, quality, and continuous improvement.
As a Salesforce Delivery Chapter Co-Ordinator, you will provide support in the shaping, co-ordination, development and implementation across the Salesforce Eco-system. You will work in support across the Salesforce squad and with a variety of stakeholders, providing effective administration for the development of Salesforce, governance and suppliers.
You will play a key role in supporting the development and delivery of Salesforce solutions, acting as a trusted technical leader for both business and technology stakeholders.

About you
We are looking for someone with
•    Experience of DevOps practices and technical IT delivery.
•    Proven track record of undertaking a technical IT delivery support role.
•    Experience of analysis of data and business processes.
•    In-depth understanding of technical delivery project and programme approaches.
•    Proven track record of using a structured approach to issue resolution and prioritisation.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered. 

Role Profile 
•    Assist with the preparation and maintenance of delivery plans and supporting documentation
•    Liaise with key stakeholders, ensuring plans are developed, maintained and actions are progressed effectively.
•    Assist with the production and presentation of technical delivery information for appropriate groups and boards, including Programme Reporting Pannels, Project Steering Groups and Delivery Boards.
•    Provide escalation and end to end management for all Salesforce delivery, including - governance actions, data protection, AI processes
•    Support the management of budget spend, insight and reporting at regular reviews, risks against the squad and projects, escalating any priorities to the Salesforce lead roles where appropriate. 
•    Provide administrative support to relevant groups and meetings, including governance committees, to ensure key actions are captured, logged and progressed appropriately.
•    Carry out a variety of actions as required to support relevant projects including research, data analysis and process re-design.
•    Contribute to the continuous improvement of processes and procedures, with a DevOps mind set.
•    Ensure that all information security, including data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
•    Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the squad.

Person specificationKnowledge, Skills, and ExperienceEssential
•    Experience of DevOps practices and technical IT delivery.
•    Proven track record of undertaking a technical IT delivery support role.
•    Experience of analysis of data and business processes.
•    In-depth understanding of technical delivery project and programme approaches.
•    Proven track record of using a structured approach to issue resolution and prioritisation.
•    Experience in Microsoft Office Suite and Jira
•    Understanding of RAID log maintenance
•    Results focused with the confidence and ability to take ownership of tasks.
•    Customer focused with excellent written and verbal communication skills, and able to work at all levels within the business.
•    Ability to show initiative and propose solutions to issues identified.
•    Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
•    Excellent team player who can work flexibly to meet business requirements.

Desirable
•    Experience of delivering technical product change within a complex, multi-site organisation.
•    Excellent understanding of Agile delivery methods and Lean practices
•    Salesforce certifications or Trailhead awards.
•    Experience with Salesforce integrations, data migration, testing, and release management