Salesforce Administrator

Hybrid (Brixton & Remote)

Permanent

Part time

Salary: Up to £40,000 per year (pro rata)

Location: South London – Hybrid (ideally 1 day per week in the office)

Contract: Permanent

Hours: Part-time, 3 days per week (flexible – can be spread across 5 days)

WONDER (Women’s Network for Development and Educational Resources) has the mission to give women and girls across the world the knowledge, skills, opportunities, and networks they need to exit poverty for good.   For over a decade we have worked to develop a network of women-led charities across Africa, Asia, Europe and Latin America.  

Our approach centres on 6 pillars:

1. quality education,

2. accompaniment and mentoring,

3. investing in women-led partners,

4. empowering spaces,

5. sustainable employment, and

6. family engagement. To date, since 2012, WONDER has directly improved the lives of over 165,000 women and worked with over 30 partners in 24 countries. 

We are a small but ambitious team committed to building long-term change through relationships, locally driven solutions, and storytelling that reflects the dignity and potential of every woman. 

WONDER Foundation is committed to safeguarding the welfare of children, young people, and vulnerable adults. As our office is based at the Baytree Centre and our work brings us into contact with children and families, all roles are subject to safer recruitment practices, including an enhanced Disclosure and Barring Service (DBS) check.



We are seeking a Salesforce Administrator to act as the sole administrator of our Salesforce platform. This is a hands-on role where you will maintain, configure, and continuously improve Salesforce to solve business challenges, increase efficiency, and deliver mission value. The successful candidate must be a Salesforce Certified Administrator and be comfortable working independently while collaborating closely with teams across the organisation.

Salesforce is a business-critical platform at WONDER Foundation and underpins fundraising, programme delivery, communications, and HR operations. The system includes multiple live integrations with third-party applications such as Flair HR, Fundraise Up, Mailchimp, Outlook, SharePoint, and CloudAlly, requiring careful data governance, security management, and ongoing optimisation.

Responsibilities

· Collaborate with staff and other stakeholders to design, configure, and implement Salesforce.

o Translate business requirements into technical solutions.

o Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance.

· Manage and maintain the Salesforce platform, including the overall strategy and day-to-day activities involved in administering Salesforce.

o Troubleshoot problems and implement suitable solutions in a timely manner.

o Support the fundraising, programmes and communication teams to implement Salesforce solutions to solve challenges, improve processes, and increase adoption.

· Oversee and manage all integrations with the Salesforce platform, including Flair HR, Outlook, SharePoint, Fundraise Up, Mailchimp, and CloudAlly.

o Lead the administration of the Flair HR app integrated with Salesforce, handling key technical aspects of recruitment, staff onboarding, performance reviews, and leave management.

o Manage all license requirements with Salesforce and Flair.

o Ensure seamless operation and efficiency of all integrations to meet and exceed business objectives.

o Customize the user experience and manage profiles and permissions Oversee all administrative functions within Salesforce, including the creation and maintenance of user profiles and permissions.

o Build a customized user experience to boost productivity and drive success.

· Improve the efficiency of operations by proactively undertaking regular process analysis and documentation.

o Analyse internal and external processes and make data-driven recommendations for improvement.

o Possess a deep understanding of Salesforce products, processes, and best practices.

· Provide reporting on a regular basis to help users and SMT gain insights and make decisions from Salesforce data.

o Create reports and dashboards to monitor data quality and business metrics.

o Provide data-driven recommendations to management by building visually compelling dashboards.

· Create processes to ensure data in Salesforce is managed correctly.

o Lead the management of data within Salesforce, including setting up validation rules and proactively preventing data duplication.

o Assess and improve data quality within Salesforce, ensuring data is actionable to help the team make important business decisions.

o Plan for upgrades, seasonal releases and long-term projects

Upcoming Projects

Salesforce has been central to WONDER Foundation’s operations for nearly three years. Alongside ongoing administration, the role will contribute to several exciting initiatives, including:

· Migrating to Mailchimp’s most robust and fully supported solution

· Designing an efficient technical approach for annual beneficiary data collection surveys

· Supporting targeted fundraising campaigns and focused advocacy efforts

· Implementing a comprehensive data management strategy to address inactive and legacy data

· Deliver improvements to Salesforce visibility and tracking, enhancing transparency, reporting, and operational efficiency.

These projects offer excellent opportunities for professional growth while contributing to meaningful, mission-led work.

Requirements

Essential Skills and Experience

· Salesforce Certified Administrator

· Fluent, professional-level English

· Right to work in UK

· Excellent written and verbal communication skills with the ability to produce high-quality written materials and to understand and communicate with diverse audiences

· The ability to work independently whilst being flexible to work as part of a busy and dynamic team

· Strong attention to detail and high level of accuracy

· An action-oriented mindset and the ability to identify and solve problems in a working environment

· Able to effectively communicate business requirements to management

· Effective stakeholder management skills

· Creative and analytical thinker with strong problem-solving skills

· Excellent project management skills and a positive attitude

· Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests

· A clear understanding of Data Protection Regulation (GDPR)

· Excellent knowledge of Microsoft Office

Desirable Skills and Experience

· Experience with non-profit processes preferred

· Knowledge and experience in relationship management

· Previous experience as a Salesforce administrator

· Experience using SharePoint

Benefits

Why Join WONDER?

• A collaborative, purpose-led team where your work has real impact
• Flexible hybrid working and a trusting, supportive culture
• Scope to bring fresh ideas and shape how we work with businesses

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