Sales Manager

QUAKERS IN BRITAIN
JOB DESCRIPTION

JOB TITLE:

      Sales Manager

REPORTING TO:

      Head of Events

RESPONSIBLE FOR:     2x Event Executives

DEPARTMENT:

    Sales & Events

DATE:

    March 2026

Job Purpose
To lead and develop the sales function for Friends House, driving revenue growth and
maximising occupancy across its meeting and event spaces. This role ensures
excellent client experience from enquiry to contract, manages a team of Sales
Executives, and account management of key clients and agents, while upholding
Quaker values.

Key Responsibilities

•  Lead the sales function to achieve and exceed revenue, conversion, and

occupancy targets.

•  Develop and deliver sales strategies in collaboration with the Head of Events.
•  Manage the full client journey from enquiry through to contract handover,

ensuring a seamless customer experience.

•  Account management of key clients, agents, and partner organisations.
•  Line-manage and support a team of Sales Executives through coaching, KPIs,

and regular reviews.

•  Represent Friends House at networking events, trade shows, and familiarisation

visits.

•  Oversee use of the venue management system (e.g. NFS Rendezvous), ensuring

data accuracy and timely reporting.

•  Monitor and report on sales activity, conversion rates, revenue forecasts, and

other KPIs)

•  Ensure all bookings and client communications reflect Quaker values and

comply with the Friends House lettings policy.

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•  Work closely with planning, operations, and marketing teams to ensure smooth

event delivery and strong internal communication.

•  Support client feedback, issue resolution, and continuous improvement in

service quality.

•  To undertake any other reasonable tasks that may be required to meet the needs
of the business (during off-peak periods this could involve other duties in other
departments).

Working Conditions, Physical and Emotional Demands

•  Full-time, normally 35 hours per week, Monday to Friday.
•  Occasional early mornings, evenings, or weekends may be required for

networking or client events.

•  Primarily office-based at Friends House, Euston, with limited home working

possible by agreement.

•  The role involves regular movement around the building, conducting site tours

and liaising with clients.

Other Responsibilities:

•  To undertake duties and responsibilities commensurate with the post
•  Support the Quaker Leadership Framework and Quaker Values.
•  Responsible for ensuring that QiB’s Safeguarding Policy is adhered to in all

aspects of the role

•  Responsible for ensuring that QiB’s Equal Opportunities Policy is adhered to in

all aspects of the role

•  Responsible for ensuring that QiB’s Health & Safety Policy is adhered to at all

times

•  Responsible for ensuring that QiB’s commitment to sustainability is adhered to

in all aspects of the role

•  Responsible for ensuring that QiB’s Staff handbook is adhered to at all times.
•  A commitment to championing equity, diversity and inclusion in our workplace

community

Safeguarding Requirements:

•  Completion of mandatory training modules on safeguarding adults and children,

including annual refresher training.

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QUAKERS IN BRITAIN
PERSON SPECIFICATION

Job Title:              Sales Manager
Department:     Sales & Events
Date:

     March 2026

Essential Knowledge:

•  Understanding of venue or conference sales and event booking processes. (A, I)
•  Basic financial knowledge relevant to deposits, invoicing, and revenue tracking.

(A, I)

•  Awareness of Health & Safety standards in event operations. (I)
•  A good understanding of equity, diversity and inclusion in the workplace

Essential Values and Behaviours:

•  Sympathetic to Quaker values and ethical business practices (training and

induction provided). (I)

•  Demonstrates integrity, respect, and fairness in all interactions. (I)
•  Committed to excellent customer care and team collaboration. (A, I)

Essential Experience:

•  Experience in venue, hospitality, or conference sales. (A, I)
•  Experience leading or supervising a team. (A, I)
•  Experience managing client accounts and developing business relationships. (A,

I)

•  Experience meeting or exceeding revenue and sales targets. (A,I)

Essential Skills:

•  Strong leadership and motivational skills. (I)
•  Excellent communication and negotiation ability. (I)
•  High attention to detail and organisational skill. (I)
•  Confident use of CRM or event booking systems (e.g., NFS Rendezvous). (A,I)
•  Ability to prioritise, multitask, and work to deadlines. (I)
•  Professional, proactive, and adaptable attitude. (I, As)

Essential Qualifications:

•  Educated to A-Level or equivalent. (A)

Desirable (Not Essential):

•  Experience representing a values-led or ethical organisation. (A, I)
•  Experience in supplier management. (A, I)
•  Training in Health & Safety. (I)
•  Knowledge of AV systems or digital event platforms. (A,I)
•  Membership of a professional event management association (e.g. MIA, HBAA).

(A, I)

•  Professional development in sales, hospitality, or management (formal or

informal) (A)

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•  Relevant hospitality or event management qualification. (A)

(A: Application or CV, I: Interview, As: Assessment at selection)

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